Purpose of the job:  

Acts as the liaison between the clients, commercials and the operational teams. This role advises, suggests and discusses solutions with the internal and external clients in terms of Nielsen Products without sales activities. 

Responsibilities:  

• Converting the client's needs into internal work orders 
• Close cooperation with operations and commercial groups to work more effectively with client inquiries processes and tools available. 
• Overall accountability for the timely and accurate resolution of client requests including direct contact with the client (email, SF) in regard to technical issues (quality performance, feasibility investigations, structural changes, new deliverables setups) 
• Building positive relationships e.g., to effectively facilitate meetings, provide support and remove obstacles through networking with stakeholders (operations and commercial groups, clients) 
• Contribute in solving elements of regional and global client's requests through collaboration with other countries. 
• Support in deep dive for root cause for quality improvement, including quality meeting participation with CSAs and clients if its needed. 
• Daily work in a virtual and multicultural environment through cooperation with stakeholders and colleagues in order to delivering against the set objectives. 
• Providing training for the new joiners and other team members if needed 
• Being responsible in keeping updated the operational documentation. 

YOUR PROFILE: 

• Work experience: Minimum 1 year of Operational and/or Client facing experience 
• Education: Bachelor’s degree or equivalent experience 
• Good level of Czech language - written and spoken

Requirements:  

• Well-developed analytical skills and very good attention to details 
• Proactivity attitude in recommending suitable solutions 
• Combination of profound operative skills and client orientation 
• Excellent customer service abilities  
• Capabilities in order to translate client requirements into a technical specification. 
• Ability to work and build relationships with stakeholders at various levels of organization 
• Project management aptitude  
• Problem solving skills 
• Very good end-to-end operational understanding 
• Good understanding of the local market 
• Good Excel knowledge is a must and computer languages as for instance SQL or R are a plus 

We offer:

• Friendly team with relaxed company culture. This is something our employees value the most.
• Flexible working hours.
• An extra week of vacation, 1 extra week of unpaid leave
• 3 sick days.
• Quality training and further professional development and education
• Мeal allowance, cafeteria, and others.
• Great office located right on the metro, with a shopping center on one side of the building and a park on the other.

About NIQ

NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View. 

NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit NIQ.com 

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.