Manager, Consumer Insights

  • Full-time
  • Career Site Team: Client Service & Sales

Job Description

Working in this role, you will play a key role in the provision of strategic insight to our clients in the delivery of consumer research services by having a good understanding of their business issues and developing relevant consumer research solutions including integration across NIQ’s business units while building and maintaining strong client relationships. 

Responsibilities 

Revenue and Clients 

  • Responsible for an annual revenue target to be executed / developed through new business in the year. 
  • Work together with Business Development colleagues and independently identifying and addressing client’s business issue or project brief, proposing the right & relevant solution (ie. type of consumer study, data collection approach, timeline and investment). This includes developing & presenting the proposed solution to clients. 
  • For selected accounts assigned, take lead on client engagement and maintain a relationship with the client with the aim to become a trusted advisor, thus gaining more business opportunities. 
  •  Monitoring costs of the projects and ensuring overall profitability / healthy margin on the completion. 

Research and People Management: 

  • Maintain an accurate and up to date knowledge on research techniques and applications; eager to learn about value added analysis to properly answer client’s key objectives. Demonstrate willingness and ability to think about the client's business and take concrete steps towards building knowledge about a key industry vertical OR Solution. 
  • As a People Manager, manage a small team of researchers (2-4) to coach and mentor both direct and indirect reports; developing & strengthening their competency skills. Expected to play a key role in driving team engagement and retention. 
  • Address professional development goals, aspirations and needs of direct reports 
  • Take part in implementation of training plans based on assessment of competency Gaps in the team on relevant technical or soft skill topics. 
  • Upon project commissioning, together with team members or independently, execute and deliver the project (end-to-end, from questionnaire development to reporting/analysis & verbal presentation) at the most efficient way without impact on quality of your delivery 
  • Seek opportunity to lead & execute syndication projects OR to lead a business solutions within the NielsenIQ Consumer Insight product portfolio including driving the revenue and improving the adoption or solutions across teams and delivering quality outputs for these solutions. 
  • Together with peers or management, to create and drive a relevant engaging environment that encourages continuous learning and teamwork, with aim to reduce attrition level across all levels. Motivate team through timely appreciation & recognition 
  • Coordinate with internal operation team to deliver research result with align to objective from customers. 

Qualifications

  • Bachelor’s Degree or equivalent, Master’s Degree desirable with 5+ years’ experience in a consumer research environment 
  • Well versed with Quantitative research, analytical, interpersonal and problem solving skills 
  • Excellent client management and relationship building skills and ability to converse with mid-level stakeholders in client organization. 
  • Ability to draw insights and good story telling skills 
  • Excellent written & verbal communication skills 
  • Able to converse both Thai and English language 

Additional Information

About NIQ

NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View. 

NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit NIQ.com 

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

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Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

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