We are NielsenIQ Brandbank.

One of the world’s most trusted providers of digital product content to brands, retailers and wholesalers across the globe. Our commitment to quality product content means that we work together with regulatory authorities to ensure that you do not have to worry about your content meeting industry standards, because we’ve got it covered. We deliver innovative solutions to the FMCG industry, powering the product content you need to enrich the online shopping experience for consumers worldwide.

Being a world leader in end-to-end product content solutions does not mean we rest on our laurels, NielsenIQ Brandbank continues to revolutionise new technologies, so that we can equip you for the future.

To learn more about NielsenIQ Brandbank, visit www.brandbank.com

About this job:
The Junior Customer Specialist  will act as first line Customer Support for a large pool of NielsenIQ Brandbank supplier clients, working as part of a team with overall responsibility for service delivery across these clients.

You will be responsible for achieving Quarterly Customer Satisfaction targets, as well as ensuring key business metrics around timeliness, quality and coverage are maintained effectively.

Responsibilities:

• Responding to queries, both internal and external, within agreed business SLA’s. These will be across telephone, email or online communication channels
• Developing a comprehensive understanding of the core NielsenIQ Brandbank service, as well as any additional “value–add” services, to ensure you can service them effectively, track customer usage against allowance, and answer any queries that your customer base might raise. This includes, but is not limited to; Product Library, Business Operational Processes, Retailer Requested Products, Integration Solutions, eCommerce Insights, Merchandising Exchange.
• Scheduling product deliveries around our workflow capacity, dealing with operational queries, and supporting our operations team to ensure we deliver a satisfactory level of service in all instances
• Working with the Account Managers team to ensure our portfolio of the accounts is receiving a first–class level of service from NielsenIQ Brandbank. This can include working with other business functions, and the wider Commercial team, to implement general process improvements where appropriate
• Regular reporting according to customer & business needs. This includes, but is not limited to; product status reports, performance against business metrics at supplier level, usage of our service over a period of time.

Qualifications:

• Experience in a Customer Service role, ideally in a Business-to-Business environment
• Demonstrable ability to perform against multiple business KPI’s, particularly inclusive of Customer Satisfaction / Voice of the Customer measures
• Proven ability to work collaboratively as part of a diverse team, in a fast paced environment
• Highly organized, driven, with good time management skills and a logical approach,
• Able to prioritize workload, and excellent attention to detail.
• General interest in FMCG and specifically the eCommerce industry is a plus
• Excellent communication skills, both written and verbal, with strong presentation skills and the ability to network effectively.
• Good communication skills in English AND knowledge of ONE of the following language at FLUENT LEVEL: French OR Dutch

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About NIQ

NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View. 

NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit NIQ.com 

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.