Sr Executive, Customer Success (Analytics and Insights)

  • Full-time
  • Career Site Team: Analytics

Job Description

About this job
This role combines data analysis and client consultation from the start, with plenty of room for growth. You find the stories behind scatter plots and help clients determine which products to launch. Your insights will influence decisions for some of today’s leading global companies. 

Responsibilities

  • Analyze and triage client requests and requirements to help address their various concerns 
  • Translate client requirements and queries to concise and clear specifications for internal use 
  • Summarize pertinent data in tables 
  • Drill down and analyze data based on client requirements 
  • Set up and refresh cyclical reports as needed 
  • Review data for errors and inconsistencies 
  • Use internal tools and data sources 
  • Communicate clearly, professionally, and in a timely manner with both internal and external stakeholders 
  • Follow and fully own the Customer Service Center ways of the working process 
  • Become an expert and own the ways of working on the customer service platform and NIQ software 
  • Work with clients on methodology or software training as required 
  • Work closely with the Consulting and Analytics & Insights to transform the customer experience  

A little about you

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data from a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next. 

Qualifications

  • At least a bachelor's degree, preferably in business, economics, mathematics, statistics, or equivalent 
  • 3+ years of work experience for Senior Executives, preferably within consumer or trade marketing, analytics and insights or market research 
  • Knowledge of the Consumer-Packaged Goods (CPG) industry 
  • Excellent analytical skills 
  • Good communication skills both written and verbal 
  • Good interpersonal skills 
  • Adaptable to change in priority or tasks 
  • Has interest and knowledge on consumer marketing, statistics, research techniques, and experimental designs 
  • Proficient in Microsoft Excel & PowerPoint, and learning new software  
  • Comfortable working in a digital-enabled environment 

Additional Information

About NIQ

NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View. 

NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit NIQ.com 

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.

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