REF12599D

**This is a 100% onsite role**

Our NielsenIQ Enterprise Platforms team ensures the strategy, design, delivery, deployment, maintenance and support of our corporate technologies is best-in-class. More than 30,000 global employees rely on our team to support the systems and tools integral to NielsenIQ’s success. We therefore partner closely with all areas of the business, including HRIS, Finance, eRecruitment, T&E, Procurement, and more. 

As a Support Specialist, you’ll be part of a team of smart, highly skilled technologists who are passionate for technical support for associates within the organization on any of the company owned operating systems. You would support our Tech Cafe with onboarding, off-boarding, asset management, inventory tracking, etc. They provide technical support to associates and extend general technical assistance for supported applications. Our team is co-located and agile, with central technology hubs in Chicago, Madrid, Toronto and Chennai. 

We are a forward-thinking organization targeting current technology that enables our employees to be efficient using best practices

• Under minimal supervision, provides front line support to end users to include interacting with other technical teams as needed to resolve end user technical issues. 
• Follows established procedure to ensure workstations within the enterprise environment are properly patched and aligned with the latest security and OEM patches.  
• Understands and can apply advanced technical principles and methodologies. 
• Apply previous learning, maintain certifications, and demonstrate willingness to adapt new technology solutions.   
• Supports leadership in training and mentoring staff to help manage adherence to policies. 
• identifies opportunities for improvement and works with leadership to isolate and implement solutions. 
• Works to escalate solution requirements to appropriate teams such as Development or Operations teams 

• 3 years related experience with relevant certification. 
• Excellent English communication skills, with the ability to effectively interface across cross-functional technology teams and the business 
• Experience with MS Windows 8, 10, and 7 
• Self-motivated, creative, willing to work as a member of a team, organized and able to manage individual schedules. 
• Desired certifications CompTIA A+, ITILv3 
• Minimum B.S. degree in Computer Science, Computer Engineering or related field

All your information will be kept confidential according to EEO guidelines.

About NIQ

NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View. 

NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit NIQ.com 

Want to keep up with the latest updates on our business and #LifeAtNIQ? Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.