To support NZ and Australian panels. You will do this by making weekly quality control calls to ensure that both panels remain compliant, in the aim of meeting weekly Helpdesk KPI’s and to ensure full support of our Global KPI’s.

• Panel recruitment via online recruitment
• Regular compliance check via outgoing weekly Quality Control phone calls  
• Initial hand holding via Courtesy calls
• Provide assistance/information for incoming queries. Helpdesk take incoming phone calls and emails from Panel members, answering queries, requesting supplies and resolving any technical queries
• Promote special feeling of membership via ad hoc calls
• Demographic updates, notifying competition winners, returning voice mail messages, dispatch follow up and any other ad hoc calls
• To pick up trends
• To filter feedback through: positive/negative

• A passion for providing high level customer service
• Excellent verbal and written English skills and a confident phone manner
• Excellent time management skills
• High attention to detail and accuracy
• Ability to work unsupervised and willing to work for shift
• Previous experience in Customer Service Call Centre or in Market Research will be highly regarded but not essential.
• Potential applicants must have proof of right to work in New Zealand

About NIQ

NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View. 

NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit NIQ.com 

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.