Manager, BASES Customer Success

  • Full-time
  • Career Site Team: Analytics

Job Description

Innovation matters. With best-in-class research and predictive analytical tools, NielsenIQ BASES, the worldwide leader in analyzing and consulting on new products, remains at the core of our clients' new product ideas, product messaging that inspires action, fresh packaging designs, and optimal product launch strategies. At NielsenIQ, you will work with industry-leading marketers and see your work come to life. Have you ever wanted to modernize the brand and bottle design for an iconic beer company? How about discovering the next big energy drink? At NielsenIQ, you can. Be curious. Be collaborative. Be forward-thinking. Join the Innovation team and work with our clients as a consultant, a problem solver, and the voice of NielsenIQ BASES at our clients.


Work with a team of analysts to ensure prompt delivery of service to responsible clients to achieve the set financial objectives and other operational performance indicators.

  • To assist the senior member to identify a new business opportunity in the industry
  • Prepares client proposals and study designs and estimates costs of projects, with supervision
  • Constructs and implements the analytical plan
  • Develop study design, and questionnaires, and discuss analytical plans with the modeling team
  • Monitors changes in job costs and communicates cost changes to client, as needed
  • Run market simulations, analyze study data, and provides report conclusions and recommendations, with minimal supervision
  • Prepares and presents study results to clients
  • Consults with clients regarding research designs and general study concerns
  • Supervises direct reports by answering questions, providing constructive and consistent feedback, and conducting performance appraisals in a timely manner

Client servicing

  • Undertake sales activities in conjunction with the commercial team in terms of preparation and delivery of proposals and credentials
  • Work with the Customer Success team on analysis to drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews
  • Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards
  • Identify and recommend enhanced and new services that answer clients' business needs
  • Build and maintain ongoing relationships with the identified key persons within the client organization

A little bit about you

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data from a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next.


  • At least a Bachelor’s degree holder in any disciplines
  • Minimum 4 years of working experience in Market Research or relevant industry
  • Background in statistics and multivariate analysis
  • Working knowledge of research techniques and methodologies
  • Good client service skills
  • Ability to communicate and write effectively in English and Thai
  • Project management experience
  • Proficient in Microsoft Excel & PowerPoint and/or Google Spreadsheet & Slides

Additional Information

About NIQ

NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View. 

NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit 

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

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