NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.

You’ll be working within the Analytics & Insights team, responsible for delighting clients around UAE, Oman, Qatar and Kuwait through delivering retail measurement insights and analysis for Retailer clients.

Responsibilities

• Working on Client reports with the Reporting Hub and ensuring that they are delivered to clients error free and on time.
• Providing performance overview analysis and business issue analysis to Retailer clients especially in UAE, Oman, Qatar and Kuwait
• Developing deep knowledge of Nielsen IQ RMS solutions and delivering value for clients
• Working closely with the Consulting Lead, Operations Team and Retailer Vertical to transform customer experience
• Working with Customer Success Leads on various Thought Leadership pieces demonstrating NielsenIQ’s ability to deliver broad insights across clients and markets

About you

At Nielsen IQ you will experience a dynamic, open, and solution-oriented international environment, where we support your development through a trust-based feedback culture and diverse training possibilities.

As part of our culture, our promise to you is that at Nielsen IQ you can: Be Yourself, Make a Difference & Grow with Us.

Qualifications

• Only UAE Nationality candidates
• Fresh graduates (UAE based only) preferably with background in Statistics
• Fast learner, curious and interested in exploring data
• Numeric and logical thinking.
• Excellent analytical skills
• Good communication and presentation skills
• An ability to work independently and in a team
• Fluent in spoken and written English. Knowledge of Arabic is a
• Competent in Microsoft Office (Excel, PowerPoint, Word, etc)

About NielsenIQ

NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.

Learn more at: www.niq.com

Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/