NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

• Good analytical & strategic mind with robust business acumen.
• Drive operational performance & process improvements, Update and maintain project documentation
• Highly Customer Centric and work collaboratively with internal and external stakeholders for a high Customer satisfaction index.
• People Management: Foster teamwork & Collaboration, Mentor and motivate teams to achieve productivity and engagement. a) Accountable and responsible for managing BAU set up, b)Resolution of client queries using defined processes while ensuring clear and transparent communication, c)
• Demonstrate proficiency in technology platforms, mentor & coach associates to develop ability to support Client Delivery
• Laision and ensure to be the  point of contact for Operations Lead, Client liaison team/ MINOC Lead wherever applicable
• Responsible to monitor the activity of the team with the right set of KPIs
• Responsible to mitigate risk and collaborate with the relevant stake holders for seamless execution

• 5 years of operational experience
• 7-10 years of People Management experience (team of 20-40 people)
• Good Analytical and business communication.
• Problem-solving, ability to understand and analyze data  
• Ability to train and explain technical elements to different stakeholders  
• Process improvement methodologies  
• Project management skills - ability to accurately scope project requirements, manage stakeholder expectation  

About NielsenIQ

NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.

Learn more at: www.niq.com

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Our commitment to Diversity, Equity, and Inclusion

NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/