Customer Success Executive

  • Full-time
  • Career Site Team: Client Service & Sales

Job Description

Maintain a client service orientation by managing day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects.

Client Servicing

  • Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
  • Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards
  • Assist in sales activities in conjunction with senior staff in terms of preparation of proposal and credential presentations
  • Communicate client needs to appropriate team members
  • Provide "in office" research, administrative and operational support to senior staff
  • Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc.

Functional / Technical

  • Maintain an accurate and up-to-date knowledge on research techniques and applications
  • Integrate multiple data sources to answer business issues
  • Perform quality checks on all reports for alignment to request, accuracy and correctness
  • Ensure standard operating procedures within area of responsibility are observed
  • Recommend improvements in work processes within area of responsibility Typical Position

Pre-requisites/Qualifications:

  • BA / BS Required
  • Fresh Graduate or 1 to 2 years of working experience
  • Entry level knowledge of statistics
  • Entry level knowledge of common Microsoft Office applications

Additional Information

All your information will be kept confidential according to EEO guidelines.

About NielsenIQ

NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.

Learn more at: www.niq.com

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Our commitment to Diversity, Equity, and Inclusion

NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

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