Operations Manager

  • Full-time
  • Career Site Team: Operations

Job Description

Responsibilities will include leading a large team, associated project work and ensure clean data for client insights. This includes understanding and representing the respective local market conditions in the operations processes, as well as executing defined country “onshore” work. This entails engaging local and regional partners like Output and Statistical Operations.  



  • Manage team and responsibilities of delivering production cycle on time with defined quality standard  

  • Handle productivity and automation targets given to the team and ensure timely delivery of these targets  

  • Engage with team on resolving technical challenges and ascertain newer enhancements in the tool are well understood by the team  

  • In case of error, engage with stakeholders to do the right communication  

  • Own the RCA process and work with team to give proper analysis of the issue in discussion  

  • Ensure effective and clear communication with onshore and other stakeholders, provide precise project updates and manage client queries efficiently  

  • Define and Monitor the process execution. Get it documented and ensure implementation of mechanism to keep these documents updated with tracking of exceptions  

  • Understand regular execution process with attention to detail and identify areas of automation and improvement  

  • Everyday work revolves around ensuring the high quality of the setup used in the various markets reported by Nielsen as well as analyzing any potential concerns in the data which a client may have. It is an important link in the chain of Nielsen activities and our analysts are often engaged in cross-department cooperation.  

  • Participate in development and drive standardization and process efficiency for method related process / application.  

  • Engage with Statistical Operations, Output and Reference Data to collect information and coordinate tasks to improve data quality and drive for continuous business process improvements.  

  • Provide technical and process expertise to deployment of the Consumer Information Platform (CIP); also assist remote located resources to implement projects in the most effective way.  

  • Prepare accurate tracking KPI to monitor and to improve quality performances (on time delivery and data accuracy) and maintain project work discipline.  

  • Operate in a virtual/multi-cultural environment, liaising with stakeholders and colleagues.  



A successful manager delivers timely and with quality instructions of client deliverables, coding and data validation focusing on specific industry / category or set of categories (e.g. Beverages, Food, Health and Beauty Products). S/he is expected to identify, investigate and co-ordinate the resolution of data, process or product related queries and also be the point of contact for commercial queries which also needs to be solved in an efficient and client focused manner  



  • Common business language knowledge (English): speaking and writing with fluency  

  • Problem solving, ability to understand and analyze data  

  • Ability to train and to explain technical elements to different stakeholders  

  • Proven organizational skills  

  • Presentation skills  

  • Process improvement methodologies  

  • Project management skills - ability to accurately scope project requirements, manage stakeholder expectation  

Additional Information

About NielsenIQ

NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.

Learn more at: www.niq.com

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Our commitment to Diversity, Equity, and Inclusion

NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

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