About the Job :

Senior Customer Service Associate will be responsible for maintaining/ enhancing customer relationships, ensuring Complex customer deliverables and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support through the quality of deliverables, use of CSO/ MSD for task triaging and resolving customer requests and queries, and consistent review stipulated customer success metrics to drive satisfactory customer experience. Identify emerging customer queries and quality trends for product/ process improvement.

Responsibilities :

Exposure to Overseas Markets

Process Management Experience

Process Improvement Experience

Track record of Handling Big Data

Data Visualization Experience (Dashboarding)

Software Skills (Power BI/R/Python/Advanced Excel/SPSS/SAS/Tableau/ RPA/ UI Path, VBA etc.)

Exposure to Primary Research

Exposure to secondary Research (using secondary sources of Data)

Exposure to CPG Industry

Presentation Skills

Keen interest in FMCG sector

Proven experience working as a client servicing

Strong analytical and problem-solving skills

Coordinate internal processes and determine the best utilization of resources to increase client satisfaction

Encourage revenue growth by inspiring clients for additional services

Become the reliable point of contact for each customer that is required to establish a strong business relationship

Tracks competition and other information that will be of value to your clients.

Develops an understanding of how to work with clients and experts including communication, time tracking, monthly reports, etc. and works with team to ensure they are delivered on time.

Ensures all work is completed in a timely manner and produced to the highest possible standard.

2+ years’ experience in analytics environment, carrying out data analytics, data management,

● Experience of client management in order to deal with day-to-day servicing nuances.

● Ability to proactively understand client's requirement and identify opportunities for Product/ process improvements.

● Project management aptitude (critical path, task sequencing, problem solving, etc.)

● Good organization skills, meeting deadlines, and team player

● Good communication & interpersonal skills, and high energy

● Gauge customer sentiments and act according to defined protocols

● Ability to translate technical details from different customer contexts

● Troubleshooting using Influencing skills

● Ability to multi tasks and Workload management skills

About NielsenIQ

NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.

Learn more at: www.niq.com

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Our commitment to Diversity, Equity, and Inclusion

NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/