NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.  

About this job

You will be an integral part of the Customer Success (CS) team that serves as a key link between NielsenIQ and our CPG business partners. With our client-centric approach, the CS team strives to consistently create the best customer experience with our proprietary advanced analytical tools and insights. The CS team ultimately acts as the eyes and ears for our clients in winning over the shoppers. If you are seeking to further your career with data analytics, here at NielsenIQ we can offer you the opportunity to continuously learn from the best in class and serve as the industry expert with key influencers within CPG.

Responsibilities

· Serves as the relationship owner within Customer Success to manage client relationship and execute critical communications

· Builds a network of effective and meaningful relationships at all levels to maximize business opportunities

· Leads Joint Business Plan process and is accountable for identifying and aligning customer objectives, defining and tracking success, defining strategic service delivery elements of Joint Business Plan and customer ways of working, and collaborating with other commercial functions to incorporate analytic and data quality elements into Joint Business Plan

· Leads Quantified Business Opportunity and Client Review process, focusing on service delivery and ROI elements, highlighting outcomes, tracking priorities, sharing/receiving feedback/NPS, and refining Joint Business Plan to align with customer priorities and objectives

· Leads and owns NPS process, frequently and consistently reviewing success metrics and client satisfaction, and reviewing quality, escalation, and coverage to ensure client satisfaction is maximized

· Leverages existing NielsenIQ tools to advance Customer business objectives through strategic thought leadership and flawless execution

· Responsible for identifying opportunities through day-to-day engagements and handing off opportunities to Account Development to pursue

· Acts as Voice of Costumer ensuring client needs are being met by the appropriate teams – whether this is data quality escalation or a reporting need

Representing client as the leader in the company and make sure client satisfaction in different aspect.

• Candidate must possess at least a University degree in any field
• Minimum 5-6 years of working experience in data analysis or market research field
• Strong analytical mindset and excellent numerical skills
• An effective communicator with ability to interpret and present actionable insights through storytelling
• Strong planning and excellent servicing skills
• Experience to work with client and able to design solution to solve business issue
• Experience to work with C-level client is a plus
• Demonstrate Consulting style of working
• Excellent command of written and spoken English

About NielsenIQ

NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.

Learn more at: www.niq.com

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Our commitment to Diversity, Equity, and Inclusion

NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/