NielsenIQ Brandbank operates in 39 global markets; powering the FMCG ecommerce industry with best-in-class, accurate data. Working with over 52,000 brands, we capture over 300 attributes per product that can be syndicated across third party applications. With over 50 million products distributed globally, content licensing allows you to access rich nutritional information that can enrich a consumer’s product knowledge. 

• Responsible for delivering first class service levels across your supplier portfolio; dealing with multiple stakeholders within your customer base to ensure they are getting full value from the Nielsen Brandbank service  
• Providing support and training to your customer base to ensure they are working with Nielsen Brandbank in a mutually beneficial manner. 
• Scheduling product deliveries around our workflow capacity, dealing with operational queries and generally supporting our operations team to ensure we deliver a good level of service in all instances 
• Building a rapport with your customer base to support both revenue growth and customer satisfaction. 
• Regular reporting according to customer and business needs.  
• Identifying key stakeholders within your portfolio of supplier accounts, in order to increase engagement and generate revenue opportunities for the Account Development Executives 
• Identifying business improvement areas to support continual service improvement for your customer base, and working with relevant functions within the Nielsen Brandbank business to ensure these are implemented.  
• Prioritisation of a fast paced workload to ensure the needs of the customer and Nielsen Brandbank are met in a timely manner. 

• Experience  in a Customer Service role, ideally in a Business to Business environment 
• Demonstrable ability to perform against multiple business KPIs, particularly inclusive of Customer Satisfaction. 
• Proven ability to develop customer engagement in a product and / or service  
• Able to think critically and identify process improvement areas across multiple business functions  
• Proven ability to work collaboratively as part of a diverse team, in a fast paced environment  
• Able to prioritize workload, and excellent attention to detail.  
• General interest in FMCG and specifically the eCommerce industry  
• Excellent communication skills, both written and verbal, with strong presentation skills and the ability to network effectively. 

What we can offer 

• Work in dynamic environment with global companies from e-commerce sector.
• Varied and exciting role, no day is the same as the last. 
• Possibility to grow together with the Brandbank team & NielsenIQ structure 
• Work in high diverse team, in relax & open atmosphere 
• Benefits & flexible working hours, remote work options 
• Interaction with a variety of internal and external stakeholders including clients and service providers 
• Great opportunity to deploy your commercial talent at an international company.
• Internal trainings will be provided together with details onboarding agenda. Being a part of our team you will have the accesses to learning platforms such as LinkedinLearning & Degreed
• Staff and team events 

All your information will be kept confidential according to EEO guidelines.

About NielsenIQ

NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.

Learn more at: www.niq.com

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Our commitment to Diversity, Equity, and Inclusion

NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/