REF12593B

Our NielsenIQ Enterprise Platforms team ensures the strategy, design, delivery, deployment, maintenance and support of our corporate technologies is best-in-class. More than 30,000 global employees rely on our team to support the systems and tools integral to NielsenIQ’s success. We therefore partner closely with all areas of the business, including HRIS, Finance, eRecruitment, T&E, Procurement, and more.  

We are a forward-thinking organization targeting current technology that enables our employees to be efficient using best practices.  

The Support Specialist is responsible for providing technical support to users through the analysis and resolution of technical problems​.  In this role, support is for Microsoft 365 (M365) applications, including Exchange Online, OneDrive, Teams, Sharepoint, Yammer and the Power Platform.  

What you’ll do 

• Provide Tier 2 support for the M365 platform via phone, email and ticketing system. 
• Performs troubleshooting as required.  Leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations. 
• Perform administration tasks including user/group administration, security permissions, group policies, systems configuration, research event log warnings and errors, and resource monitoring. 
• Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed. 
• Perform daily system monitoring to ensure data security, availability and integrity of required resources, and proper recording of application logs and reviews. 
• Collaborate with various managers and other IT personnel to improve existing processes, increase automation and meet application goals. 
• Participate in required compliance activities as needed, including data log collection, statistical analysis and proper reporting standards. 
• Administer on-call and after-hours technical support during monthly scheduled outages and unscheduled emergency situations. 
• Escalate issues to appropriate teams within IT as needed. 
• Manage incoming help tickets and assign appropriately.  

We’re looking for people who have 

• Minimum 3+ years continuous technical support experience.  
• Knowledge and experience troubleshooting these specific platforms:  Exchange Online and M635, Teams, OneDrive, Sharepoint, Power Apps, Intune and Yammer.  
• Good IT level skills around supporting workstations, Windows 10, 11. Office 365 
• Good knowledge in supporting workstation software and hardware infrastructure 
• Good English communication skills, with the ability to effectively interface across cross-functional technology teams and the business  
• Self-motivated, creative, willing to work as a member of a team, organized and able to manage individual schedules.  
• Desired certifications CompTIA A+, ITILv3  

Our Benefits

• Flexible working environment
• Health insurance
• Parental leave
• Life assurance

About NielsenIQ

NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.

Learn more at: www.niq.com

Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/