About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Acerca del rol

Buscamos una persona que proporcione soporte técnico amable y respetuoso a los usuarios, que se sienta parte de la compañía, que tenga empatía hacia los problemas y necesidades que los usuarios reporten.

Responsabilidades

• Responder los correos y mensajes de teams enviados por los usuarios de la compañía.
• Atención y resolución de los tiquetes asignados por la mesa de ayuda en los tiempos establecidos.
• Preparación, configuración y asignación de equipos a los nuevos ingresos y los empleados a los que les corresponde renovación del equipo asignado.
• Mantener el inventario actualizado de los equipos de cómputo y equipos celulares asignados a los empleados de la compañía y los que se encuentran disponibles para asignar y los que se deben dar de baja.
• Administración, asignación e instalación de extensiones VOIP a los usuarios de la compañía que lo requieran

Acerca de ti

Atención a los detalles y habilidad para poder comunicarse efectivamente.

Requerimientos

• Ser técnico, tecnólogo, profesional o estudiante de sistemas, electrónica o carreras a fin.
• Trabajar con anticipación, resolver problemas, administrar su tiempo, priorizar el trabajo, trabajar bajo presión y en equipo. Mantener al día sus conocimientos de hardware y software.
• Personalidad amable, respetuosa, con buena disposición, responsable y puntual.
• Deseable inglés básico
• Conocimiento en Windows 10 y 11, Office. Deseable, conocimientos generales en redes

What's in it for you?

• Comprehensive compensation package
• Flexible work environment
• Hybrid work model
• Career development tailored to NielsenIQ roles
• Access to on-demand learning content and NIQ social communities
• Mentor programs

..... and more!!

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Our Benefits

• Flexible working environment
• Health insurance
• Parental leave
• Life assurance

About NielsenIQ

NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.

Learn more at: www.niq.com

Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/