Client Solution Consultant

  • Full-time

Job Description

About the role:


The Client Solutions Consultant (CSC) will be the key day to day contact for a client or portfolio of clients, ensuring that the execution of client requests are completed correctly and in a timely manner. The CSC will be a liaison between the client and multiple internal departments e.g. sales, analytics, statistical operations, data science, product, etc. in regard to all operational requirements. This role will have accountability for ensuring client satisfaction for all operational aspects of the relationship.
You will manage client queries, and proactively communicate any data/delivery issues, service enhancements, technology updates etc. You will also have an “end to end” knowledge regarding the production processes, to be able to manage client needs/expectations.


Responsibilities:


• Main day to day point of contact for your assigned client(s), in all operational matters i.e. delivery, data quality, change requests, etc..
• You will be in regular contact with your clients (email, virtual meetings) and with the commercial team to maximize client satisfaction.
• Solving client queries in an efficient and effective manner, identifying when to bring in additional technical and specialist support to client discussions.
• Being responsive to client needs and keeping them informed of the progress of their queries and projects.
• Building and maintaining good relationships with direct client facing colleagues (commercial/ customer success) and with technical support peers, to ensure quality and timeframe service levels are met/ exceeded.
• Ensure that the client database(s) are sustainable and delivered in a timely manner consistently.
• Ensure that the client and the internal commercial teams understand the service, delivery strategy and process execution for assigned client(s).
Requirements:
• Fluent communication in English (both verbal and written).
• Proficient in Excel (filters, formulas, Pivot Tables and Vlookups would be helpful).
• Experience in working with large sets of data; databases; data analysis (work related or from an academic standpoint).
• Client facing or Customer Service experience (preferably with English speaking clients).
• Curiosity of the measurement & Information Market Research field.
• Strong interpersonal/presentation skills.
• Confident and comfortable managing client relationships/expectations.
• Good business acumen and a pro-active approach to problem solving.
Skills desired
• Bachelor's degree in Economics; Marketing; Computer Science or other relevant fields.
• Salesforce or SQL or Python would be a plus.
• Knowledge of the FMCG industry.
• Understanding of market data (ie: Market Shares, Sales Units, Sales Value…).


YOUR OPPORTUNITY TO GROW:


• Being part of growing organization and working for top FMCG Clients.
• Working in multinational environment that ensures daily contact with English (15 languages are spoken in Warsaw office).
• Steep personal learning curve and extensive trainings starting from day one and buddy program.
• Variety of development paths.

Additional Information

Our Benefits

  • Flexible working environment
  • Health insurance
  • Parental leave
  • Life assurance

About NielsenIQ

NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.

Learn more at: www.niq.com

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Our commitment to Diversity, Equity, and Inclusion

NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

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