About the job
Accountable for the implementation and improvements of operational processes and standards in the country, including quality performance and issue resolution while driving an ongoing improvement. Drive an on-going focus and improvement in Right First Time delivery to contribute to client satisfaction

Responsibilities

• Responsible in ensuring the quality performance monitoring, reporting and analysis of respective Operations department
• Participation in quality improvement plans such as Quality Walk, Quality Focus Meetings, Root Cause Analysis activities and Operational Excellence programs when require
• Work with the quality team on first time right and cycle time reporting alongside with
• operations team to identify focus areas
• Ensure appropriate communication and escalation of issues to relevant senior stakeholders.
• Providing expert advice to BAU team on difficult queries, ensure sufficient workaround or
• testing is done before escalating to Enablement team
• Manage close links with Enablement and Ops leaders to ensure quality and delivery standards are met / exceeded alongside with high levels of customer satisfaction on product content.

Qualifications

• Bachelor's Degree in related fields
• Required Language(s) : English, additional language skills preferred

Our Benefits

• Flexible working environment
• Health insurance
• Parental leave
• Life assurance

About NielsenIQ

NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.

Learn more at: www.niq.com

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Our commitment to Diversity, Equity, and Inclusion

NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/