Accountable for implementing and improving operational processes and standards in the country, including quality performance and issue resolution, while driving ongoing improvement. Drive a continuing focus and improvement in Right First Time delivery to contribute to client satisfaction

• Responsible for ensuring the quality performance monitoring, reporting, and analysis of respective Operations department.
• Participate in quality improvement plans such as Quality Walk, Quality Focus Meetings, Root Cause Analysis activities, and Operational Excellence programs when required.
• Work with the quality team on first time right and cycle time reporting alongside with operations team to identify focus areas.
• Ensure appropriate communication and escalation of issues to relevant senior stakeholders.
• Provide expert advice to the Business As Usual (BAU) team on difficult queries, ensuring sufficient workaround or testing before escalating to the Enablement team.
• Manage close links with Enablement and Ops leaders to ensure quality and delivery standards are met/exceeded alongside high levels of customer satisfaction on product content.

• Bachelor's Degree or technical institute degree / Degrees in statistics/ Data Analytics or equivalent work experience
• Understanding of various data and file formats, comfortable with Python.
• Ability to interpret different data structures and mapping Skills
• Experience dealing with large amounts of data (TBs) - troubleshooting data issues
• Excellent organizational skills & ability to strictly follow schedules
• Strong technical knowledge and business interpretation of data 
• Fluent English Language skills , local market language (if required by Markets)
• Good communication skills (work with cross-functional teams); excellent analytical skills and detail oriented

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data for a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next.

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.