REF12595O

Our NielsenIQ Enterprise Platforms team ensures the strategy, design, delivery, deployment, maintenance and support of our corporate technologies is best-in-class. More than 30,000 global employees rely on our team to support the systems and tools integral to NielsenIQ’s success. We therefore partner closely with all areas of the business, including HRIS, Finance, eRecruitment, T&E, Procurement, and more.  

We are a forward-thinking organization targeting current technology that enables our employees to be efficient using best practices.  

The Support Specialist is responsible for providing technical support to users through the analysis and resolution of technical problems​.  In this role, support is for Microsoft 365 (M365) applications, including Exchange Online, OneDrive, Teams, Sharepoint, Yammer and the Power Platform.  

What you’ll do 

• Provide Tier 2 support for the M365 platform via phone, email and ticketing system. 
• Performs troubleshooting as required.  Leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations. 
• Perform administration tasks including user/group administration, security permissions, group policies, systems configuration, research event log warnings and errors, and resource monitoring. 
• Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed. 
• Perform daily system monitoring to ensure data security, availability and integrity of required resources, and proper recording of application logs and reviews. 
• Collaborate with various managers and other IT personnel to improve existing processes, increase automation and meet application goals. 
• Participate in required compliance activities as needed, including data log collection, statistical analysis and proper reporting standards. 
• Administer on-call and after-hours technical support during monthly scheduled outages and unscheduled emergency situations. 
• Escalate issues to appropriate teams within IT as needed. 
• Manage incoming help tickets and assign appropriately.  

We’re looking for people who have 

• Minimum 3+ years continuous technical support experience.  
• Knowledge and experience troubleshooting these specific platforms:  Exchange Online and M635, Teams, OneDrive, Sharepoint, Power Apps, Intune and Yammer.  
• Good IT level skills around supporting workstations, Windows 10, 11. Office 365 
• Good knowledge in supporting workstation software and hardware infrastructure 
• Good English communication skills, with the ability to effectively interface across cross-functional technology teams and the business  
• Self-motivated, creative, willing to work as a member of a team, organized and able to manage individual schedules.  
• Desired certifications CompTIA A+, ITILv3  

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.