About Nielsen BookData

Nielsen BookData provides a range of services to the book industry internationally, aiding the discovery and purchase, distribution and sales measurement of books. Nielsen BookScan is a Nielsen BookData service. BookScan is the world’s largest continuous sales analysis service and operates in 11 countries and 4 continents. Retail sales information is collected at the point of sale from thousands of outlets in the UK, Ireland, Australia, South Africa, Italy, Spain, New Zealand, India, Mexico, Brazil and Poland. Publishers, booksellers and libraries can use the information to assist strategic, acquisition and purchasing decisions. Nielsen PubTrack Digital Australia and New Zealand collect ebook sales data directly from publishers to provide a true and complete picture of eBook sales in Australia and New Zealand across participating publishers.  

The company is wholly owned by NielsenIQ.  

For more information, please visit: www.nielsenbook.com.au  

About this Job

This role is accountable for driving long-term client growth through building strong client relationships and driving revenue, with a strong focus on sales and identifying new revenue-generating opportunities.  It involves developing a strong understanding of client’s priorities and providing solutions, recommendations, and new products, as relevant, that are aligned to client business issues and meet their changing needs.  This includes taking ownership for the sales process, product development and overall data quality to maintain and grow existing business and find new opportunities.  

Responsibilities

As an Account Manager – Discovery, your role and responsibilities include:

• Being accountable for servicing accounts using the bibliographic database service, Nielsen BookData Online, and related bibliographic services and products, in Australia
  • Provide training and support for all BookData Discovery services
  • Devise and deliver effective methods for servicing clients to agreed levels, maintaining high levels of satisfaction in services provided, data quality and accuracy and training needs.
  • Lead key account relationships and provide high level of satisfaction service, measurable via the annual BookData customer satisfaction survey, and provide support to existing clients (in terms of products, services, integrated solutions, data quality, accuracy and training needs)
  • Understand your clients’ business objectives so that Nielsen BookData can continue to deliver insights and new products that meet their needs
• Initiating new business contacts through sales pipeline and developing new sales leads
  • Create an awareness of BookData Discovery services and promote, quote and deliver this business
  • A strong focus on increasing sales pipeline by actively seeking new sales leads and revenue opportunities
  • Work closely with the Territory Manager to help develop and support product offerings and integrated solutions that meet clients’ needs, and identify new products and services to support business growth
• Representing Nielsen BookData in key commercial relationships, including value-add services for clients such as conducting on-site workshops, identifying needs based on client’s strategic focus, and delivering presentations
• Develop an understanding of all Nielsen BookData products and the benefits they offer to our clients
• Work closely with colleagues in Nielsen BookScan, other Nielsen BookData divisions and – where appropriate – other NielsenIQ divisions to provide outstanding levels of service to key clients

• Degree qualified in marketing or business, or relevant industry experience
• Previous experience in the book publishing industry desirable but not essential
• B2B / Commercial sales experience including client-facing, consultative engagement (5 years experience)
• Strong communication skills and commercial acumen with a poise and confidence to interact, and build strong, trust-based client relationships at a senior level
• Goal-orientated and able to seek new opportunities and grow revenue, as well as support company initiatives to grow revenue across all Nielsen BookData services
• Ability to present and craft communications that engage and excite the audience
• Ability to work independently, manage multiple, time-sensitive projects and prioritise against multiple client demands
• Excellent attention to detail
• Structured, process driven approach
• Strong MS Office skills, particularly Microsoft Powerpoint and Excel
• Champions new initiatives and innovation
• A strong team player and contributor
• Interstate travel may be involved at times throughout the year to engage with key clients, attend book industry conferences and conduct client workshops

Life at NielsenIQ...

At NielsenIQ, we’re proud of our diversity - our Australian and New Zealand offices alone are made up of over 50 cultures and nationalities! 

We strongly believe in promoting from within. We encourage all of our people to pave their own career path and explore ways to grow with us. 

We’re steadfastly inclusive. NielsenIQ is an environment that encourages all associates to be themselves, weave their talents and passions into their work, put their hand up and have their voice heard.

We operate on principles of trust and accountability. We sway against micromanagement, enabling our associates to engage, include and decide in order to move swiftly and boldly while keeping our clients at the heart of everything we do.

But wait, there’s more! 

We believe in a good work/life balance and offer an extensive range of flexible working options for all associates. We also offer several leave options such as Parental Leave, Volunteer Leave, Birthday Leave, yearly bonus leave initiatives and much more. We also provide a range of programs and activities for associates to join year-round that encourage good health, wellbeing, networking and community engagement!

All of our NielsenIQ employees get access to corporate discounts with companies such as Bupa, Sunsuper, and HSBC, and, we also offer a generous yearly study allowance for those wishing to further their education in a field related to their role or our company.

If you feel like this is the right fit, click apply and tell us all about you!

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.