● Drive and support business transformation by leveraging in-depth subject matter expertise in respective areas of Operations. This with end-client and End-to-End process in mind

● SPOC for technical and system related queries and concerns raised by the Delivery/Execution/NOC/ROC teams.

● SPOC for new process and new product related queries and concerns raised by the Delivery/Execution/NOC/ROC teams.

● Extension of Enablement in the NOC (per function) to act as SPOC, as first level support on all BAU topics/queries

● Create the right transparency on NOC needs and health

● Strengthen and grow the NOC teams and knowledge and support to make NOCs more self-sufficient

Job Responsibilities:

● Tools & Process design: Go-To person for questions and inquiries related to respective expertise area

● Tools & Process design: Continuously seek for automation opportunities, deploy automation & innovation initiatives

● Tools & Process design: Engage with PL & Tech, Dsci on tools requirements, tools design, testing and sign off

● Tools & Process design: Serve as a change agent to improve business processes and implement changes

● Global and regional programs: Actively support new (global, regional) business initiatives

● Global and regional programs: Lead / Support growth and regional initiatives in the NOC in close alignment with Enablement / Activation / Innovation

● Drive compliance: Design compliance metrics, organize compliance tracking and drive compliance

● Drive Compliance: drive compliance to global standards by leveraging country quality and efficiency metrics

● Drive compliance: Define, maintain and improve global SOP/Guidelines.

● Grow knowledge: Actively support end user / execution team knowledge grow by providing training, documentation and by creating other learning opportunities

● Grow knowledge: Create a positive learning environment to promote area knowledge and help build future area experts

● Grow knowledge: Create/Review/Sign-off training materials.

Role Requirements

● 3 - 5 years of experience in an operations environment, Sample DB with knowledge of DV and DP

● Demonstrated ability to lead change

● Ability to solve challenging problems

● Experience working in a multi-country, multi-lingual operational environment

● Good level of CIP Factory e2e knowledge, to include Inputs, Outputs, different data sources / deliverables etc.

● Ability to work effectively and collaboratively across functions, departments, geographies and cultures - Team player

● 1-3 years of quantitative analysis work experience, handling, manipulating and analyzing data.

● Strong technical skills

● Programming experience R, Python

● Strong project management and organizational skills

● Ability to work in multiple projects at the same time

● Proven communication, interpersonal skills and high energy

● Ability to adapt and reaction until possible changes in projects

● Excellent customer service abilities

● Common business language knowledge (English): speaking and writing with fluency. Specifically, the ability to write specifications for IT interpretation and deliver efficient training to end users

● Willingness to travel is expected

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.