University Specialist - Diversity, Equity & Inclusion

  • Full-time
  • Career Site Team: Diversity and External Affairs

Company Description

ABOUT THIS JOB

The University Specialist is responsible for owning the engagement and recruitment for our Customer Success team’s university and internship programs for university students. As the NielsenIQ Customer Success University Specialist, you will be responsible for bringing top, diverse early-career talent to our fast-growing Customer Success organization via specialized university programs.

RESPONSIBILITIES

Program Recruitment

· Support the development of the Customer Success university and internship programs

· Plan strategies including diversity & penetration of the NielsenIQ brand on university campuses and virtually

· Lead, simplify & accelerate key program recruiting processes:

o Set program recruiting goals/processes

o Identify target schools

o Recruit & train campus recruiting volunteers

o Prepare all program recruiting materials including but not limited to training, info session decks, marketing materials, websites, and application forms

o Coordinate the candidate screening process

o Manage candidate communications

o Update internal and external stakeholders about recruitment progress

· Work with the University Program Manager, Early Career Programs Team, and the Talent Acquisition Team to establish & manage relationships with key partners, including University Career Centers, vendors/suppliers and others

· Manage program recruiting budget with oversight of Program Manager

· Execute against aggressive acceptance rate targets for program recruitment, candidate diversity, and intern/ full-time hire conversions

Internship Coordination

· Oversee the Customer Success internship program

· Lead, simplify & accelerate key program management processes

· Organize summer engagement & experiences for interns (e.g., social/networking events, leadership panels, volunteer activities, intern project, etc.)

· Support intern to full-time conversion offers

· Mange intern onboarding (e.g., first day logistics, equipment, communications, etc.)

· Manage direct communications & interaction tools (e.g., Slack, LinkedIn)

· Create and execute 10-week internship curriculum plan with the support of the Customer Success business leaders

· Manage Intern pre-onboarding and onboarding

· Organize and manage mentor program & manager assignments/trainings

· Support Intern conversion recruitment process including interviews (if applicable) & verbal/written offers

· Support coaching & performance management for interns

· Support the business in making final offer decisions for intern conversions

 

 

A LITTLE ABOUT YOU

You possess strong planning, facilitation, problem solving, presentation, and communication skills. Most people would call you a self-starter who can thrive in a fast-paced, changing environment. You thrive when leading large team-level planning and delivery and effectively manage messaging to business leaders, human resources colleagues and various other levels of stakeholders. You enjoy engaging with students and have a track record of finding top, diverse candidates across industries.

 

QUALIFICATIONS

· Bachelor’s degree in Human Resources or a related area or equivalent work experience

· 2-5 years of successful experience in Project/Program/People management, or equivalent experience in related field e.g. university recruiter, intern coordinator

· Demonstrates skill and maturity to identify and interact with stakeholders, assess their needs, provide metrics and status reports as needed, and manage stakeholders’ expectations

· Ability to present an acceptable level of detail to any function or stakeholder, as needed, with both a strategic and tactical focus. Understands how to create effective presentations, visuals and outputs.

· Outstanding organizational/time management, presentation, written and oral communication skills

· Proven ability to effectively build consensus within the team and among disparate stakeholders

· Strong leadership and interpersonal skills and ability to directly and/or indirectly influence others

· Ability to lead others through processes and shared responsibilities in a rapidly changing environment

· Able to travel up to 40% of the time

Additional Information

All your information will be kept confidential according to EEO guidelines.

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

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