Client Solutions Consultant

  • Full-time
  • Career Site Team: Operations

Job Description

About this job

The Client Solutions Consultant (CSC) will be the key day to day contact for a client or portfolio of clients, ensuring that the execution of client requests are completed correctly and in a timely manner. The CSC will be a liaison between the client and multiple internal departments e.g. sales, analytics, statistical operations, data science, product, etc. in regard to all operational requirements. This role will have accountability for ensuring client satisfaction for all operational aspects of the relationship.

You will manage client queries, and proactively communicate any data/delivery issues, service enhancements, technology updates etc.. You will also have an “end to end” knowledge regarding the production processes, to be able to manage client needs/expectations.

 

Responsibilities

•Main day to day point of contact for your assigned client(s), in all operational matters i.e. delivery, data quality, change requests, etc..

•You will be in regular contact with your clients (email, virtual meetings) and with the commercial team to maximize client satisfaction.

•Solving client queries in an efficient and effective manner, identifying when to bring in additional technical and specialist support to client discussions.

•Being responsive to client needs and keeping them informed of the progress of their queries and projects.

•Consistently monitoring the progress of queries against agreed service levels and escalating any issues to the leadership team.

•Building and maintaining good relationships with direct client facing colleagues (commercial/ customer success) and with technical support peers, to ensure quality and timeframe service levels are met/ exceeded.

•Ensure that the client database(s) are sustainable and delivered in a timely manner consistently.

•Ensure that the client and the internal commercial teams understand the service, delivery strategy and process execution for assigned client(s).

•Contribute category expertise and value added engagement to ensure close partnership with your clients.

Qualifications

Skills required (essential)

•Fluent communication in English (both verbal and written).

•Proficient in Excel (filters, formulas, Pivot Tables and Vlookups would be helpful).

•Proven experience in working with large sets of data; databases; data analysis (work related or from an academic standpoint).

•Client facing or Customer Service experience (preferably with English speaking clients).

•Curiosity of the measurement & Information Market Research field.

•Strong interpersonal/presentation skills.

•Listening capabilities to ensure the deliveries are in line with client expectations.

•Confident and comfortable managing client relationships/expectations.

•Good business acumen and a pro-active approach to problem solving.

•Confident and enthusiastic person who is able to manage a varied and unpredictable workload with minimum supervision.

•Demonstrates a “Can-Do” & results-oriented attitude.

•Ability to understand complexities but demonstrate them in simple terms to internal stakeholders & clients.

•Collaboration with others, and influencing skills.

•Strong organisational and time management skills.

•Ability to learn quickly, with an interest in technical instructions/processes.

 

Skills desired

•Bachelor's degree in Economics; Marketing; Computer Science or other relevant fields.

•Salesforce or SQL or Python.

•Knowledge of the FMCG industry.

•Understanding of market data (ie: Market Shares, Sales Units, Sales Value…).

Additional Information

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

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