Ref ID: REF17666O

Job Location : Bentonville, AR

Work Schedule: Remote (Travel to Client office in Bentonville Once or twice a quarter)

As an Associate Client Manager - Customer Success & Insights, you are responsible for all client activity and the overall success of NielsenIQ at the customer. This includes driving timely outcomes and client value through the data and analytics which drive the overall customer experience and elevate NIQs performance. This role has deep knowledge of the customer’s business and industry that enable you to identify new opportunities for NIQ to drive value. Works successfully across a matrixed organization structure, fully leveraging the service model.  

RESPONSIBILITIES

• Pull and analyze retail measurement, consumer panel, and other NielsenIQ data sets and deliver insights to NielsenIQ client teams for assigned categories. 
• Create reports and templates for Nielsen client teams to use while managing projects independently.
• Provide support to clients by responding to ad-hoc data requests, answering questions, training, and providing analysis.
• Work closely with your manager to assist in the analysis and preparation of client deliverables and answer client questions.
• Develop mastery of propriety NielsenIQ tools and metrics, which you will use to help solve your client’s most pressing business questions
• Simplify data into a compelling story that will be presented to clients and used by industry leaders to set strategy
• Be the voice of the consumer by keeping our clients at the forefront of industry trends Growth Opportunities
• Develop cross-functional management skills
• Master NielsenIQ processes thorough knowledge of finance and operations
• Build internal stakeholder relationships
• Support client teams, driving outcomes for clients

A LITTLE BIT ABOUT YOU 

You know how to identify opportunities for efficiency and help others understand how they can automate effectively. Continuously contributes to and uses online knowledge repositories to promote a culture of efficiency and sharing. Self-starter with the ability to manage priorities, manage projects, and deliver against established timelines. Logical thinking and problem-solving focused on a high level of detail.  Demonstrated strength in analytics through project work and/or internship experience.

• Bachelor's Degree required
• 1-3 years experience
• Consumer Packaged Goods or Retail industry experience preferred
• Exposure to Syndicated POS Data and/or Panel Data a plus
• Proficiency in Microsoft Office (Excel, Power-point)
• Experience with SQL is a plus! 
• Proven problem-solving skills using deductive reasoning, understanding hierarchical relationships, and identifying gaps in logic.
• Strong oral and written communication skills
• Ability to multi-task and successfully manage tasks/projects independently

All your information will be kept confidential according to EEO guidelines.

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.