REF16047U

Job Description

Our NielsenIQ Enterprise Platforms team ensures the strategy, design, delivery, deployment, maintenance and support of our corporate technologies is best-in-class. More than 30,000 global employees rely on our team to support the systems and tools integral to NielsenIQ’s success. We therefore partner closely with all areas of the business, including HRIS, Finance, eRecruitment, T&E, Procurement, and more.

As a Support Specialist you’ll be part of a team of smart, highly skilled technologists who are passionate about providing front-line support to customers and individuals on our platforms. Our team is co-located and agile, with central technology hubs in Chicago, Madrid, Toronto and Chennai.

We are a forward-thinking organization targeting current technology that enables our employees to be efficient using best practices.

What you’ll do 

• Responsible for overseeing global operations for our end-to-end workstation technology support for a large group of staff across all geographies.  
• You will be supporting level 2 workstation operations regional leads and technicians in our end user computer services group  
• Monitors team performance to ensure it aligns with service levels and end-user expectations 
• Leverages established tools to monitor SLA (Service Level Agreement) performance and end-user satisfaction 
• Ensures all teams are managing and tracking all technology equipment via an established asset management tracking platform 
• Manages the performance of the team and implements improvement plans where identified 
• Responsible for leading and driving improvements in the overall support model 
• Engages with other teams and end users to identify issues and determine/implement solutions  
• Responsible for managing procedures and ensuring teams are educated and compliant in following them 

We’re looking for people who have 

• 3-5 in relevant workstation operations or engineering field
• Experience with Cisco networking required
• Ability to manage large teams and manage multiple priorities  
• Excellent English communication skills, with the ability to effectively interface across cross-functional technology teams and the business  

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.