NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com. 

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. 

NielsenIQ North America Data Acquisition team is looking for a highly motivated Project and Process Manager to deliver quality results, supported by excellent coordination with regional stakeholders. The Project and Process Manager, together with the NA Leadership Team, builds the project plan, manages dependencies, drives process improvement and develops the strategy for monitoring the project goals. They are responsible for project report-outs and regular reviews.  More importantly, they need to provide risk assessment and mitigation plans.  The Project and Process Manager works in close collaboration with senior management and NA team leads. 

The Manager role will focus more on 

• Team & Internal Stakeholders Management 
• Assurance of project quality & service delivery 
• Driving cost efficiency 
• Pushing project transition handover and process improvement 
• Timeline, Cycle time and SLA monitoring and improvement 

Effective team management: 

• Effectively plan team workload and ensure delivery are to time and quality expectations 
• Facilitate knowledge transfer by acting as an advisor  for team members 
• Support team members on solving operation concerns and issues 
• Active engagement with team members to build a close-bonding atmosphere 
• Act as an extension of the team leaders to explain rationale of company initiatives and reinforce key messages to team members and project associates. 

Quality and service assurance: 

• Adhere to all PM processes and procedures  
• Actively support and advise on project design, logistics, crisis management and other relevant issues in meeting the project requirements 
• Support team members in their functional roles, where and when required, in ensuring delivery 
• Proactive communication with stakeholders and partners during project life cycle ensuring on target delivery (both time and margin) 
• Driving & sharing best practices to achieve greater work efficiency  
• Together with PM head and/or Senior management, have regular review/revisions of systems and procedures with the end goal of improving productivity and cost efficiency in the department 
• Perform other related functions that may be assigned 

Expected Core competencies 

• Project management (Intermediate) 
• Process design and improvement (Basic) 
• Change management (Basic) 
• Communication (Advanced) 
• Analytics (Basic) 

Expected Soft/Leadership/Commercial competencies 

• Client (Internal) Engagement (Intermediate) 
• Thought Leadership (Basic) 
• People Leadership (Intermediate) 
• Business Acumen (Basic) 

• Bachelor’s degree or equivalent experience 
• Preferred 3 years or more of experience in any industry, preferably in Consulting, Client Servicing or/and Project Management, BPO, Lean Six Sigma  
• Extensive work experience across industries being considered, preference for Consumer Packaged Goods, Finance Services, Telco & Tech, and Retailer 
• With strong strategic influencing skills: the ability to influence people of different personality types under all circumstances 
• Very good project management skills 
• Excellent communication (written and oral) and interpersonal skills 
• Excellent knowledge in Microsoft Office applications and Google tools. 

All your information will be kept confidential according to EEO guidelines.

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.