Role objectives: 

The Client Solution Specialist is a supporting role within client engagement team responsible for managing E2E operational queries, maintenance, change requests of global deliverables ( FTD and BAU), acting as a point of contact between client teams and operations

• The Client Solution Specialist :

  • Point of Contact for Commercial, playing an “interface role” between client teams and Ops

  • Support and collaboratively works with GSA on coordination and execution of FTD new set ups, change requests (all types) and BAU maintenance activities, including validation as required  

  • Responsible for executing on defined processes to ensure global deliveries on time and with quality

  • Responsible for a clear and transparent internal communication cross multiple teams they interface on the job

Responsibilities (please list the main tasks of the job)

• Accountable for liaising with data & delivery teams

• Responsible for the timely provision of resolution to client queries based on the agreed service level to highest possible quality

• Responsible for resolving client queries using defined processes while ensuring clear and transparent communication

• Needs to work with Salesforce tickets, driving resolutions and ensuring completion from responsible teams

• Responsible on execution of  internal operational support activities across all phases of project life cycle ( Design, Build, BAU) 

  • Collaborate on creation of project documentation

  • Update and maintain project documentation to ensure the highest quality deliverables

  • Collaborate on validation, being accountable for quality deliveries first time and on going 

  • Responsible for ongoing and annual maintenance of global deliverables

  • Responsible for tracking and impact analysis of local data changes, including the coordination of implementation timings

• Is assigned to a set of clients within a specific industry and expected to build category expertise.

• Build and develop E2E knowledge of all production processes

• Grow expertize on categories worked on and goes across multiple clients.

• Understand global deliveries e2e process and workflow

Other factors indicating size/complexity of role:

• Regional and global product scope

• Interface with multiple teams (product, process and client  owners)

• E2E production processes knowledge

• Knowledge of the products that are managed within the GSA team.

• Data integration/harmonization principles

• Nielsen Front End and BI tools experience

• KPIs

Qualifications

• 2-3 years of International operational experience

• Understanding of Nielsen products and RMS + CPS process

• Understanding of RMS technology platforms and solutions used

• Operations knowledge

• Proficient in Google platforms of collaborations/ MS office tools/ NAD/ Advisor / Nielsen Insight Studio as a user

• Global Product Suite

• Understanding of Salesforce

• Analytical skills

• E2E knowledge of GTC process with downstreams and upstreams would be a plus

• FMCG knowledge

• Exposure to Nielsen data is a plus

Soft Skills:

• Communication skills

• Advanced English, both written and oral 

• Ability to build relationships across regions and cultures to establish a network

• Influencing Skills

• Coordination Skills

• Troubleshooter

• Negotiation Skills

• Ability to work under pressure and ask for support when required

• Team player, capable of working proactively with the minimum of supervision 

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.