CLIENT SERVICE SPECIALIST

Brandbank team - Houten, NL

Brandbank (a NielsenIQ company) is one of the world’s largest providers of trusted digital product content for eCommerce sites, mobile shopping apps and virtual merchandising applications. With 20 years of experience in eCommerce content, Brandbank maximizes the impact of online products for the FMCG retailers and manufacturers, while minimizing the cost and effort to retailers and suppliers. We create high-quality content that fuels eCommerce success for our customers while creating a rich online shopping experience.

ABOUT THIS JOB

You will report to the Head of Retail working as part of the Retail Services Team providing a first-class customer experience to one of the biggest retailers in the Netherlands. Supporting the work of the wider Commercial Team by being the ‘day to day contact’ and delivering service excellence for your named retail customer. You will be responsible for developing and managing long-term relationships with assigned customers on a day-to-day basis and connecting with key business executives and stakeholders.

RESPONSIBILITIES

• Understanding the Brandbank service portfolio in detail and being able to effectively communicate this to retailers.
• Being the ‘First Contact’ service point for one of our premium client and responding to incoming queries, both internal and external ensuring a Win-Win outcome for Brandbank NielsenIQ and your retailer.
• Working within the customer systems and own the whole enrichment process from A to Z
• General Query resolution and ensuring that any significant issues are escalated internally through the appropriate channels in a timely manner as and when necessary.
• Maintenance of the accuracy of data in the CRM system; thus ensuring excellent customer base knowledge.
• Working closely with the National Account Manager to achieve account objectives.

REQUIREMENTS

• Bachelor in Business Administration or relevant
• Fluent in Dutch
• Business English
• Good command of the (Excel) Microsoft & Google Suite
• Affinity for e-business & e-commerce or the FMCG sector
• Ambitious and willing to create relationships
• Organized and able to apply good time management
• Knowledge in market research and FMCG is a plus

WHAT WE CAN OFFER

We offer you a valuable first or second working experience, allowing you to learn the processes within a company, network within the FMCG sector and provide solutions for e-commerce purposes. Having experience at NielsenIQ Brandbank is a perfect start if you are pursuing a career in FMCG and/or eCommerce.

• Training & development: After your onboarding, you will have an extensive training-on-the-job program. We also have training about our organization to help you to get on track. 

• Variety: you’ll work in an international organization, with colleagues from all over the world. There is never a dull moment in our office.

• Culture: We are an open and informal organization. Our NielsenIQ Values are to be Open, Connected, Personal and Useful. Our people are our greatest asset, and we look for like-minded, positive, and awesome people to join our team. We like to work hard, play hard, and bring the best of ourselves to our colleagues and our work every day.

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About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.