Tech Support Specialist (with French Language)

This is an exciting and dynamic client-facing opportunity to work in the Nielsen Global Helpline team providing technical & instructional support for NielsenIQ clients. As a Support Specialist you will support multiple NielsenIQ proprietary applications by troubleshooting Client reported technology issues and providing resolutions in a timely manner or escalating as appropriate. You will have an opportunity to actively participate in beginner & intermediate training courses and product-related meetings. It's a good development opportunity if you are tech-savvy and just as comfortable behind a computer screen as you are in front of colleagues and customers!

What you’ll do

●Using designated case management tools, respond to and resolve reported issues to in-house DB and Reporting applications (online vs desktop) to provide world-class technical support for external as well as internal clients

●Respond to inquiries promptly, with empathy, using established department guidelines

●Assume remote control over client users' computers when necessary to resolve problems

●Effectively utilize established escalation procedures in a professional manner

●Actively participate in training sessions and apply the concepts learned

●Create documentation, when requested, to be incorporated into a knowledge base tool

●Deliver ideas, concerns, and suggestions to promote process and quality

We’re looking for people who have

●Excellent English and French communication skills, with the ability to effectively interface across cross-functional technology teams and the business

●Positive customer service attitude and skills that demonstrate appropriate empathy

●First commercial experience in IT related fields

●Technical aptitude and an inquisitive mind to learn new technologies independently

●Ability to function independently as well as within a team structure.

●Bachelor's, technical degree, or equivalent experience.

#LI-FC

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.