SALES SERVICE SPECIALIST

Brandbank team - Houten office

ABOUT THIS JOB

The Global Data Synchronisation Network (GDSN) is the world’s largest product data network. GDSN makes it possible for any company, in any market, to share high-quality product information seamlessly. With GDSN, high-quality product content is uploaded, maintained and shared automatically, ensuring trading partners have immediate access to the most current and complete information needed to exchange products on both local and global markets. 

You will report to the Senior GDSN Service Manager. You will be responsible for developing and managing long-term relationships with assigned customers on a day to day basis and connecting with key business executives and stakeholders.

This job is ideal for you if you are great at relationship building and you have the ability to communicate, present and influence credibly and effectively at all levels of the organisation. You will be highly organised with good time management skills and a logical approach with attention to detail, able to prioritise your workload.

RESPONSIBILITIES

• Understanding the Brandbank service portfolio and GS1 Data Quality Programme 2.0 in detail and being able to effectively communicate this to your customers.

• Being end-to-end responsible for delivering a first-class service level to customers (category captains and long-tail), and managing the service delivering against internal KPIs and external SLAs,  resolving all queries on the first occasion.

• Building and maintaining strong, long-lasting customer relationships and developing a trusted advisor partnership with key customer stakeholders, across all relevant divisions and departments, driving up Customer Satisfaction above the business KPI level.

• Responding to incoming queries and GS1/GDSN requests, both internal and external within agreed SLAs, ensuring a Win-Win outcome for Nielsen Brandbank and the customer.

• Identify and assess critical needs and ensure the timely and successful delivery of our solutions according to customer objectives.

• Forecasting and tracking key account metrics and clearly communicating or reporting the progress of these monthly or quarterly to internal and external stakeholders.

REQUIREMENTS

• Have proven account management & relationship building skills or other relevant experience. 

• Experience in delivering client-focused solutions based on customer needs. Any experience in using GDSN data pools (as a publisher/recipient/solution provider) would be a great asset.

• Have excellent listening, negotiation and presentation skills and be highly self-motivated and self-managing.

• Experience in working across functions to improve customer service and deliver against SLAs.

• Use your own initiative managing multiple tasks simultaneously, delivering against set milestones and deadlines and working under pressure.

• Be enthusiastic, hardworking and adaptable, with good attention to detail.

• Have an excellent knowledge level of Microsoft Excel / Google Sheets (formulas, pivot tables and macros) 

WHAT WE CAN OFFER

• Work in dynamic environment with global companies from e-commerce sector 
• Possibility to grow together with the Brandbank team & NielsenIQ structure 
• Opportunity to have great impact on expansion of the business, including new territories 
• Work in high diverse team, in relax & open atmosphere 
• Benefits & flexible working hours, remote work options 
• Opportunity to become part of a global internal team of GDSN experts and to expand role outside the Benelux region 
• Gradually become independent, a decision maker 
• Interaction with a variety of internal and external stakeholders including clients and service providers 
• Learn about physical and virtual photography and the distribution of digital assets 

#LI-HL1

All your information will be kept confidential according to EEO guidelines.

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.