ABOUT THIS JOB:

The intern will be part of the Customer service team. He/She/It will be trained on NielsenIQ tools/others (NAD/ITO, Connect Express, Sales Force) to support the Customer service team in managing daily client and internal requests. These requests are mainly: manage client orders or issues, set-up the platform/access in case of new clients/users, prepare data pull, manage report requests and triaging/managing software issues.

RESPONSIBILITIES:

• Answer external questions and act as a liaison between clients, commercial teams and operations. Ensure direct communication with the client
• Be point of contact and interface with several company departments, in order to be a collector among them and the clients / commercial teams
• Work across teams and collaborate virtually alongside colleagues from around the world, staying connected to drive results

A LITTLE BIT ABOUT YOU

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with colleagues matters to you, and that motivates you to sift through data for a new angle; with experience and using the most advanced tools you will become fast and agile in this.

REQUIREMENTS

• Degree in Economics, Engineering, Math, Statistics or any other equivalent degree
• Excellent interpersonal and teamwork skills
• Able to work as part of a team in a multicultural environment
• Good analysis and numerical reasoning skills, interest in the fast-moving consumer goods market
• Knowledge of Excel
• Good knowledge of Portuguese and English (both written/spoken)
• Project management experience is a plus

#LI-FC

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.