Senior Data Processing Specialist

  • Full-time
  • Career Site Team: Operations

Job Description

Nielsen IQ is building talent pipelines to meet future hiring demand. This is a pipeline role; we want to build relationships with prospective candidates like you. If your background matches our requirements, we’ll follow up with an exploratory conversation.

About the job
Accountable for implementing and improving operational processes and standards in the country, including quality performance and issue resolution, while driving ongoing improvement. Drive a continuing focus and improvement in Right First Time delivery to contribute to client satisfaction

Responsibilities

  • Responsible for ensuring the quality performance monitoring, reporting, and analysis of respective Operations department.
  • Participate in quality improvement plans such as Quality Walk, Quality Focus Meetings, Root Cause Analysis activities, and Operational Excellence programs when required.
  • Work with the quality team on first time right and cycle time reporting alongside with operations team to identify focus areas.
  • Ensure appropriate communication and escalation of issues to relevant senior stakeholders.
  • Provide expert advice to the Business As Usual (BAU) team on difficult queries, ensuring sufficient workaround or testing before escalating to the Enablement team.
  • Manage close links with Enablement and Ops leaders to ensure quality and delivery standards are met/exceeded alongside high levels of customer satisfaction on product content.

About you

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data for a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next.

Qualifications

  • Bachelor of Science in Computer Science/ Statistics/ Mathematics/ Economics/ Business or  equivalent degree with minimum 3 years experience in operational areas.
  • Excellent organization skills, aptitude to work in a team and meet deadlines.
  • A high degree of accuracy, proactivity, and attention to detail.
  • Good analytics skills and aptitude for data and operational processes.
  • Excel (Pivot)/Python/R/SQL
  • Project management aptitude (critical path, task sequencing, problem-solving, etc.).
  • Excellent written and verbal communication skills in English and one additional language.

Additional Information

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

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