About This Job
It is a client-facing role, owning the operational design of our client offering to ensure it is delighting clients while maintaining the NielsenIQ offer in the marketplace in a sustainable manner.

Junior Client Solution Architect will be working with French - speaking countries and clients.

You will advise, suggest and discuss solutions with the commercial teams and the clients in regard to operational requirements. You will have an “end to end” knowledge regarding the production processes of our data products, to be able to present these explicitly to the clients and to depict complex processes in a comprehensible manner.

Responsibilities

• You will be the link between the client and the operations teams on/offshore regarding the database production process, by translating client expectations into the necessary work orders and coordinating the production teams, to ensure the quality of the data delivered to the client and satisfy/surpass the client expectations
• You will be in regular contact with your clients (face to face, phone, email) and with the commercial team to maximize client satisfaction
• You will drive and coordinate discussions in regard to specifications limitations and technical possibilities on clients’ requests
• You will ensure business growth support, by leading an effective discussion with clients and internal stakeholders, introducing clients to innovations and improvements for their databases that result in clients’ solutions driving revenue
• You will suggest pro-active solutions to the client for simpler, more enduring and for NielsenIQ more cost-efficient care of the client databases/reports
• You will coordinate and ensure support on questions of clients regarding data quality and stay in a position to provide information regarding the status of the implementation

A Little Bit About You
This position is perfect for you if you are client-oriented, have strong communication skills and listening capabilities to ensure the satisfaction of client expectations and needs. You’re a confident & enthusiastic person able to manage a varied and unpredictable workload in autonomy.
 

Job Description

• Master degree (Supply Chain, Engineering, Economy, Marketing, Logistics…) or equivalent experience
• Fluent communication in English & French is a must
• Demonstrates willingness to understand operational “end-to-end” processes and able to translate business expectations into technical specifications
• Shows facilities to build excellent relationships with internal & external stakeholders
• Demonstrates a “Can-Do” & results-oriented attitude

The Ideal Candidate Will Have In Addition

• Knowledge of the FMCG industry
• Understanding of market data, for example, Market Shares, Sales Units, Sales Value

About NielsenIQ

NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.

Learn more at: www.niq.com

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Our commitment to Diversity, Equity, and Inclusion

NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/