About the job
This role is accountable for managing a team of Auditors and Sr. Auditors to achieve better data collection and data quality. This involves exception handling, anticipating the reasons for such exceptions, and providing real-time solutions.

This role is responsible for data acquisition compliance and quality through remote monitoring, control, and field team management through digital tools providing real-time solutions based on data intelligence.

Responsibilities

• Manage and develop Field Auditors virtually and provide basic technical support and guarantee the timely development of the activities of the field audit process.
• Interpret information from multiple sources – alerts, QMS (Quality measurement system), PSRO (Planning, Scheduling router optimization) and correlate data from QCT (Quality control tower) to QMS reports.
• Use mapping functions, review alerts, chat online, review dashboards, and guide teams in the field to improve their data collection.
• Responsible for providing inputs to upgrade the system and make recommendations for a better quality of alerts.
• Share learnings with other team members during important team meetings.
• Proactively identify market/store trends.
• Identify training needs for continuous improvement in understanding the process.
• Share important instructions and ensure compliance.
• Lead monthly virtual meetings.
• Recruit and screen Auditor job openings.
• Remotely manage and develop Field Auditors and provide basic tech support.
• Offers assistance to others on the team positively and displays leadership and team player capabilities to create solutions to everyday challenges for the data acquisition. 
• Build engagement and motivation among auditor teams.
• Responsible for team KPIs compliance. 
• Ensure the number of alerts for auditors remains under the defined threshold.
• Effectively communicate in both virtual and face-to-face interaction and meetings.
• Follow up field visit queries aligning to Field team and reporting
• Checking the audit data to correct the entered statuses of outlets and received data, prices, revenues.
• Viewing reports, indicators, and monitoring to control the flow of production
• Train and certify Sr. Auditors.
• Liaise with local recruiters to closely monitor the recruitment progress of new resources for projects when needed.
• Provide timely coaching to associates for better performance.
• Proactively find root causes/ solutions for daily operational issues.

About you
You’ve dabbled in research and analytics. You have the communication chops to translate it all into conversation or presentations. While you may have worked with global cross-functional teams, you can also put your head down and focus on independent projects. Seeing the big picture takes attention to details. You know what’s happening in big data, and you’re ready to influence what’s next.

• Bachelor’s Degree in any major
• 3 to 5 years experience, at least one year in a supervisory role in Market Research or related services in Marketing / FMCG / Service/ Technology industry.                                     
• Ability to manage and develop a team virtually.
• Strong organizational,  time management, and analytical skills.
• Ability to come to an understanding of a situation, task, problem, opportunity.
• People Management: Ability to manage and develop remote teams. 
• Professional maturity in relation to others and work enables effectiveness while dealing with pressures and difficulties of a dynamic work environment.
• Ability to use appropriate interpersonal styles and methods to coach and guide Auditors toward a better quality of data capture.
• Effective Communication: Adopt troubleshooting approach including probing & listening; anticipating and providing solutions to auditors in the field.
• Excellent communication (written and oral) and interpersonal skills; Languages in English and Vietnamese.
• Proficiency in collaboration tools (Google, MS Office, Skype, Chat s/w).
   

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.