Job Purpose

In this role, you will be responsible for the 1st line support of feeds to data consumers. The role requires you to have a good blend of both customer & technical skills as you will often be required to talk with both commercial & technical contacts. This leads to:

●      Improved time to resolution

●      Providing the known first point of contact for all Client Integration Incidents and Service requests

Job Responsibilities

●        Provide 1st line support for internal & external customers

●        Day to day management of the Client Integration IT Service Management tool, making sure SLAs are met by responding to and resolving tickets in a timely manner.

●        Develop a thorough understanding of every aspect of the Brandbank service.

●        Dealing with commercial and technical personnel at all levels.

●        An understanding of consumer content and/or online retail industry and related technologies.

●        Monitoring Client Integration services to ensure agreed uptime is met.

●        Perform troubleshooting on Client Integration production issues and recommend appropriate solutions and monitor all Client Integration maintenance activities.

●        Setting up new client standard feeds, working with the client and internal teams.

Role Requirements E=essential, P=preferred

E - Understanding of Databases and SQL.

E - Understanding of XML and Web Technologies.

E - A strong level of technical knowledge.

E - An understanding of complex data structures.

E - Excellent communication skills, including building customer rapport.

E - Ability to work under own initiative

E - Ability to manage your own time effectively

E-  Ability to manage multiple projects concurrently

P - Ability to work under pressure

P-  The ability to understand and dive into the detail of a solution, e.g. API definitions.

P - Desire to learn and develop

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.