NielsenIQ is building talent pipeline to meet future hiring demand. This is a pipeline role, if your background is a match to our requirements, we'll follow-up with an exploratory conversation.  

About the job

Act as the main point of contact from operations to internal client services to lead and drive the  operational design and delivery of our client offering. Responsible for overall operation’s department quality performance monitoring, reporting  and analysis by driving an on-going focus and improvement in Right First Time delivery to contribute to client satisfaction.  

Team management - Leads a team of Data Processing Specialist 

Responsibilities

Client Solutioning 

• Acts as    front-facing point of contact for client database operational queries and in ensuring overall    quality performance monitoring, reporting and analysis in Right First Time delivery. 
• Consistently work with other Operations    Functions' leads within    the country to manage projects and deliver on clients’ commitments. 
• Active participation in quality improvement plans such as Quality Focus Meetings, Root Cause Analysis activities and Operational Excellence related programs. 
• Manage team on the creation, monitoring and execution of quality plans for strategic and hot spot clients, in some events working alongside with Report Liaison. 
• Proactively communicates with Commercial team/ Client Services/ Retailer Services for any potential delays/ risks based on information by Operation teams. 
• Manage close links with Enablement team/ leads to identify focus areas and ensure quality/ delivery standards are achieved. 
• Ability to provide workload and timeline estimation by taking into consideration requirements of each upstream activities. 
• Represent respective operation’s function in discussion with other NOC and in market stakeholders. 

Team Management 

• Plans and controls resource allocation to optimise the “operations service” to clients as well as highlights any resources issue. 
• Ensure team and internal processes are operating in the most efficient manner, including recommending changes / introducing new methods as necessary, with the end goal of maximizing resources and strengthening quality. 
• Identify and document processes to validate that the work is being performed correctly and efficiently. 
• Expected to coach and develop the team, monitor individual performances by identifying talents or low performers and promote engagement within the team. 
• Acts as an escalation point for the team and constantly reviews and assesses the team's KPIs periodically. 

About you

Curiosity drives your interest in what moves the market. You find potential in percentages. You are a people person by nature, you embrace others–quirks and all. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data for a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next.  

• Bachelor’s Degree or Master’s Degree in relevant fields.  
• Proven 2 years experience as a team leader or supervisor with a minimum of 3-5 associates handled. 
• Preferably experience in handling a team of programmers, data analysis processes and database production such as operational areas in Market Research - Data Processing. 
• Strong communication skills and the ability to communicate requirements clearly to stakeholders within and outside of Operations. 
• Capacity to make decisions independently and resolve problems in a client-focussed manner. 
• Proven organisational skills and the ability to work within a cross functional team. 
• Project management skills - ability to accurately scope project requirements and manage stakeholder expectations. 
• Ability to demonstrate a commitment to quality, providing the highest quality products and services that meet the needs and requirements of internal and external clients. 
• Excellent written and verbal communication skills in English. 
• Must be able to converse in Cantonese. 

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.