Associate Client Director, Manufacturer Client Engagement & Strategic Growth - U.S.  

Have you ever walked down an aisle in your local retailer and wondered why your favorite beverage or food product moved? At NielsenIQ, we work with U.S. manufacturers and retailers to help them understand their consumers and optimize their business down every aisle. On the Nielsen Manufacturing Team, we work face-to-face with category management and account sales teams and use NielsenIQ solutions to help answer questions such as finding the right assortment and guiding pricing strategies. Our insights help clients set pricing strategies, launch new products and determine what products you ultimately see on the shelf and online. Every day brings a new challenge when working in the fast-paced CPG environment.

Our Client Engagement team members are experts within their categories, NielsenIQ solutions and are viewed as trusted partners by our clients. 

Be curious. Be collaborative. Be forward thinking. Join the Client Engagement Manufacturing Team and work with our clients as a consultant, a problem solver, and the voice of NielsenIQ at our clients.

When you join the NielsenIQ team, you’re signing up for an experience that requires flexibility, curiosity, and passion.

As an Associate Client Director you will be responsible for insights and sales activities for assigned clients. You will work collaboratively with other leaders on the Customer and Sales teams. You responsibilities will include: 

• NielsenIQ’s customer success strategy to retain our existing customer base, develop and nurture customer advocates, and identify and capture opportunities for customer expansion.

• Lead client team through designing, selling, executing and presenting analytic studies to meet client’s research objectives

• Support development of a Sales Plan for the assigned client

• Maintain an understanding of client stakeholders, penetrate, and establish enduring client relationships with senior decision makers at clients by demonstrating on-going value by driving client outcomes

• Ensure pro-active insights and action oriented solutions are delivered to clients

• Identify opportunities to collaborate across Nielsen teams and uncover sales opportunities with clients.

• Achieve targeted goals for sales, customer retention, and expansion. 

• Work closely with functional teams (e.g. Customer Success, Sales) to ensure customer needs are being prioritized and addressed appropriately

• Transfer client feedback and market desires to product teams in support of solution enhancements

About You          

Using your advanced consultative expertise, previous CPG/Manufacturer experience and familiarity with NielsenIQ data, you are able to develop purposeful business insights to help your client make action oriented business decisions.  You have well-honed consulting skills that enable you to establish credibility with senior client leadership and deliver measurable business results.  You can leverage your analytic and sales skills to drive your business segment in order to meet strategic sales goals, ensure clients are getting the most value out of their NielsenIQ  relationship and are comfortable seeking opportunities for additional client engagement. 

QUALIFICATIONS

• Bachelor's degree required, MBA is a plus  

• Experience with FMCG and Sales Analytics

• Experience with Customer Success or a related role, with a focus on team leadership, account planning, and management                                     

• 8+ years’ applicable experience preferably within the Consumer Packaged Goods industry

• Analytical aptitude including previous experience working in the areas of pricing, promotion and/or assortment analytics

• Strong category management or retail analytics experience 

• Highly Proficient in a variety of Software Solutions and Digital Technologies including Google Suite, Microsoft applications including Excel and Powerpoint..        

• Proven experience at successfully meeting sales revenue targets

• Understands field sales use cases for manufacturing clients

• Possess a strong sense of urgency and accountability to drive client outcomes

• Proficient in Microsoft Office software and Salesforce

• Familiarity with NielsenIQ tools, applications and platforms a plus

General Skills

• Strong logic, deductive reasoning, problem solving and critical thinking skills                     

• Skilled & polished communicator, including group presentations & proposal writing 

• Ability to sell Nielsen solutions that help our clients meet strategic goals.  

• Strong project management skills & "story-telling" abilities

• Skilled at developing relationships with clients to become a trusted and value-added business partner

• Excellent oral and written communication skills and strong presentation skills, particularly with customers

• Retailer knowledge, including knowledge of consumer and category insights a plus

• Experience working with complex client relationships including client issue resolution

All your information will be kept confidential according to EEO guidelines.

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.