About This Job
It is a client-facing role, owning the operational design of our client offering to ensure it is delighting clients while maintaining the Nielsen offer in the marketplace in a sustainable manner.

Client Solution Architect will be working with Benelux countries and clients.

You will advise, suggest and discuss solutions with the commercial teams and the clients in regard to operational requirements. You will have an “end to end” knowledge regarding the production processes, to be able to present these explicitly to the clients and to depict complex processes in a comprehensible manner.

Responsibilities

• You will be the link between the client and the operations teams on/offshore regarding the database production process, by translating client expectations into the necessary work orders and coordinating the production teams, to ensure the quality of the data delivered to the client and satisfy/surpass the client expectations
• You will be in regular contact with your clients (face to face, phone, email) and with the commercial team to maximize client satisfaction
• You will drive and coordinate discussions in regard to specifications limitations and technical possibilities on clients’ requests
• You will ensure business growth support, by leading an effective discussion with clients and internal stakeholders, introducing clients to innovations and improvements for their databases that result in clients’ solutions driving revenue
• You will suggest pro-active solutions to the client for simpler, more enduring and for Nielsen more cost-efficient care of the client databases/reports
• You will coordinate and ensure support on questions of clients regarding data quality and stay in a position to provide information regarding the status of the implementation

A Little Bit About You
This position is perfect for you if you are client-oriented, have strong communication skills and listening capabilities to ensure the satisfaction of client expectations and needs. You’re a confident & enthusiastic person able to manage a varied and unpredictable workload in autonomy.

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Job Description

• Any degree (Supply Chain, Engineering, Economy, Marketing, Logistics…) or equivalent experience
• Fluent communication in French or Dutch 
• Demonstrates willingness to understand operational “end-to-end” processes and able to translate business expectations into technical specifications
• Shows facilities to build excellent relationships with internal & external stakeholders
• Demonstrates a “Can-Do” & results-oriented attitude

The Ideal Candidate Will Have In Addition

• Knowledge of the FMCG industry
• Understanding of market data, for example, Market Shares, Sales Units, Sales Value

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.