Client Service Coordinator

  • Caucaia do Alto, Cotia - SP, Brasil
  • Tempo integral
  • Career Site Team: Client Service & Sales

Descrição do emprego

About this Position 

Responsible for leading the relationship with global customers and ensuring compliance with the revenue targets for them. Create a relationship on a day-to-day basis and guide them in the correct use of Nielsen information and open up the possibility of studies aimed at specific needs, with the objective of commercially developing the client through a consultative service. Lead collaboration contract renewal negotiations and ensure a high level of service with a high NPS. 

Responsibilities 

  • Establish a lasting relationship with the customer 

  • Offer customer insights and recommendations 

  • Support the customer in understanding Nielsen's solutions and methodologies 

  • Identify new business opportunities and develop these opportunities in support of Nielsen's solutions and finance areas 

  • Manage the achievement of sales targets 

  • Manage your clients' contracts. 

About you

Accuracy is the name of the game, and we’ve got the data to prove it. If precision and quality are important to you, you’ll fit right in as a  client Services Coordinator  at Nielsen. When you’re working on a global scale, knowledge is key. Our Analytics team helps deliver world- class insights, combining data with expertise Join us. 

Qualificações

  • Minimum 5 years of experience with data analytics, market research, sales intelligence, consumer understanding or retail dynamics. 

  • Experience in the consumer goods market or consulting 

  • Previous experience with customer service, commercial area, trade or GC 

  • Office package domain (word, excel, power point) 

  • Knowledge of Nielsen methodologies (Scantrack, RI, CPS) 

  • Salesforce 

  • Power BI 

  • Fluent English and desirable Spanish 

 

Informações Adicionais

Sap position number- REF9665Y

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

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