Bilingual (English/French) Customer Service Representative - Part-Time

  • Markham, ON, Canada
  • Part-time
  • Career Site Team: Operations

Job Description

The Homescan Operations group supports the organization in its efforts to sell and service consumer data solutions. Consumer insight data helps our clients better understand their consumers and the opportunities they represent.

As a part-time Bilingual Customer Service Representative, you will be responsible for investigating and solving telephone  and email queries from our Household Panel Members.  You will also assist panel members with any problems concerning scanner operations and update all panel information.

Key Qualifications

Excellent English and French communication skills both oral and written a must

Demonstrated problem solving skills and high attention to detail

Good logic and interpersonal skills are essential

Proven ability to multi-task and work in a team environment is required

Strong customer focus and a pleasant telephone manner

Technical savvy with strong knowledge of MS 365 including Excel

 

Additional Information

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

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