Retailer Delivery Executive 

Retail Overall Vision: To be the Retailers One Source of Truth. NielsenIQ Retail Delivery team is responsible for delivering accurate, and timeous reporting requirements, while understanding and managing data query/requests from both internal, and external stakeholders.. Using technology-based servicing to deliver on key objectives. Overall delivery team goal to support overall RV goal. The team is  Solutions driven. 

Role of the Retail Delivery Executive

• Sourcing
  • Work with internal stakeholders to oversee Retailer client’s data quality coming into the Nielsen Factory (RE)
  • Assistance with resolution of Retail Data Queries. Understanding of Nielsen Data processes (Input, RD, Output) and driving resolution of data queries)
• Servicing
  • Execute on delivery of  retail report requirements (on time = quality) to drive customer satisfaction
  • Continuously assess most efficient manner to deliver accurate data, right time, right person
  • Drive servicing efficiencies through planning and execution of client engagement model with Client Team  in order to attain acceptable client (NPS) satisfaction scores.
  • Using Nielsen technology and/or data to entangle our business within the client’s day-to-day operations
  • Accountable in understanding delivery queries, delays, communicating internally.
  • Analytical, able to find insights within data

Requirements - Experience (Excel (basic VLOOKUP’s, pivot tables) , data analytics, workload prioritization)

• People
  • Contribute to FMCG thought leadership and internal knowledge sharing for the business through the identification of emerging trends, problems, and opportunities.
  • Build a meaningful relationship across all employees on your team, building trust and a culture where the Nielsen values are central
  • Set objectives and KPIs, performance reviews, feedback, and career mentoring.

Experience and education required

·       Bachelor’s degree from a recognized university

·       Strong analytical skills

·       Basic business understanding (e.g., comfortable with terminology: revenue, profit, loss, margin)

·       Excellent Microsoft office tools usage skills

·       1 year experience in a FMCG analytics environment, carrying out data analytics will be an added advantage

Client Delivery 2021 priorities: (TBC)

• Sourcing (Measure: RHT / Salesforce Query Resolution)
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• Servicing: Win with Retailers (Measure: RHT/ NPS)
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• Selling: Win with Retailers (ROH + FCF)
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• People/ Team development. Check in, IDP, Link team through Best practice sharing

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.