ABOUT THIS JOB

The Operations manager leads teams which serve as a point-of contact from Operations to internal clients (Upstream/downstream process teams/client facing and other Client / Commercial teams) to manage E2E operational queries and maintenance, change requests and support to NielsenIQ clients

RESPONSIBILITIES

● Leader of a team that is the Interface between the End to End Operations with regards to the reference data processes and deliveries to the internal and external clients.
● Responsible for the quality and timeliness of the team in regards to the following activities :
● Resolution of client queries using defined processes while ensuring clear and transparent communication
● Accountable and responsible for managing BAU set up and timely maintenance of reference data processes/projects aligning with internal/external clients
● Accountable and responsible to evaluate the client requirements and thereby planning of
resources requirement, effort and costing forecasting
● Update and maintain project documentation to ensure the highest quality for reference data products and deliverables
● Ongoing and annual maintenance activities
● Tracking and impact analysis of Reference data issues, local data changes and its impact to up/down stream processes, including the coordination of implementation timings
● Main point of contact for Ops Lead, client liaison team, MINOC Lead
● Optimisation of the activity of the team seeking opportunities of automation to become more
scalable and more efficient
● Responsible to monitor the activity of the team with the right set of KPIs
● Responsible to escalate to senior leadership any risks including mitigation plan
● Role to collaborate with; Operational Super Hubs (NOC, ROC, LatAm, MINOC), Local Countries,
Process Engineering teams, Global Coding Teams, Global Report Centre, NISP, GTC Ops In Market Teams and Client Facing Teams ( Consultants, GSP, Commercial, Project Management)

A LITTLE BIT ABOUT YOU

A successful Ops Manager manages the team that ensures timely and quality deliverables for the internal/external clients. This role is a bridge between operation & NielsenIQ clients for all types of industries like (e.g. Beverages, Food, Health and Beauty Products). S/he is expected to drive the resolution of data, process or product related queries by the team members and also be the point of escalation for commercial queries which also needs to be solved in an efficient and client focused
manner

Soft Skills
● Strong communication skills and the ability to communicate requirements clearly to stakeholders - ability to translate technical details as required for different types of audience
● Advanced English, both written and oral
● Ability to build relationships across regions and cultures to establish a network
● Management skills
● Influencing Skills
● Coordination Skills
● Troubleshooter
● Negotiation Skills
● Ability to work under pressure and ask for support when required

● 5 years of international operational experience
● 3 years of Management experience (team of 10-20 people)
● Understanding of Nielsen products and RMS + CPS process (Internal candidates)
● Understanding of RMS technology platforms and solutions used (Internal candidates)
● Operations knowledge
● Proficient in Google platforms of collaborations/ MS office tools/ NAD/ Advisor / Nielsen Insight Studio as an end user
● Global Product Suite
● Understanding of Salesforce
● Analytical skills
● E2E knowledge of Reference Data process with downstreams and upstreams would be an advantage (Internal candidates)
● FMCG knowledge (External candidates)
● Exposure to Nielsen data is a plus (External candidates)
● Project management aptitude (critical path, task sequencing, problem-solving, etc.)
● Common business language knowledge (English): speaking and writing with fluency

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.