Manager, BASES CS
- Full-time
- Career Site Team: Client Service & Sales
Job Description
ABOUT THIS JOB
The Nielsen Innovation Practice is a forward-thinking, rapidly growing, market research division of the Nielsen Company. That means we maintain an unbeatable client list, create best-in-class solutions and have access to incredible resources - without sacrificing the benefits of a smaller, leaner, close - knit company. We celebrate curiosity and creativity, and encourage openness and collaboration.
Through a blend of innovative market research technologies (such as evolutionary algorithms and predictive analytics) and client consulting, we help major consumer products companies dramatically improve their outcomes at every stage of the innovation lifecycle. We identify breakthrough product ideas, messaging that inspire action, fresh package designs and optimal launch strategies.
We are looking for someone to develop and manage Nielsen BASES business and client relationships by designing, selling, executing, and presenting market research studies to meet clients’ research objectives.
RESPONSIBILITIES
Client Consulting:
Trusted partner: Understand the client needs, deliver with excellence, make an impact
Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews
Attend client planning meetings and contribute by providing Nielsen insights and solutions to the client’s business needs.
Communication with mid-level clients on more complex, broad ranging strategic issues.
Able to handle complex presentations, or presentations with more senior clients or tough audiences.
Crisis management: Able to tackle some of the client communication, particularly with mid-level clients.
Taking full ownership of client account in terms of client relation as well as consulting / partnering with client through the project life cycle
Commercial Leadership:
Be proactive at collecting client business questions, active listening to understand the question behind the question
Review proposal, Prepare proposal for substandard design, new services
Proactively follows-up with the client on proposals, designs, costs
Set up action plan, forecast and monitor regularly the revenue
Proactively present to the client / team new services
Reports and Presentations:
Able to create internal training and to write up learning on client special projects
Ensure all presentations done by reports tell a clear story, provide insights and actionable recommendations
Project Management
Proactively identify and address client issues and needs.
Delegates, Supervises all stages of project management and monitors performance
Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards
Thought Leadership- Integration
Strengthen category / client knowledge
Develops strategic understanding of industry trends, competition and opportunities of Nielsen
Lead corporate task forces
Make an impact for the team / client
A LITTLE BIT ABOUT YOU
With your critical and strategic thinking abilities, you can create opportunities to better our business. You approach challenges from new angles, discovering unique solutions that are efficient and effective. Intellectual curiosity and persistence to find answers to questions and Ability to autonomously manage simultaneous projects in a fast paced business environment. Exceptional aptitude for data analysis. Ability to work cross-functionally. Strong presentation skills.
Additional Information
About NielsenIQ
NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.
NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.