Client Director - Retail Engagement and Analytics

  • Full-time
  • Career Site Team: Client Service & Sales

Company Description

Precima, part of the NielsenIQ portfolio, puts the customer at the center of everything we do.  Our Clients are mainly retailers of Fast Moving Consumer Goods and their suppliers.  We deploy best in class analytics software to our Clients to help them make better merchandising and marketing decisions leveraging their customer data.  We also help our Retail Clients monetize their data or media assets to their Suppliers.

Job Description

About the job

Are you passionate about analytical insights? Join the leading edge of retail analytics. At Precima, our people are proud to work with some of the world’s most innovative retailers on challenging, cutting-edge, data driven solutions, powered by data science, technology, and people. Working in the Greater Boston Area, we have an exciting opportunity to lead an engagement with a leading pharmaceutical retailer, one of the largest retailers in the U.S. If you have an ingrained streak of determination and don’t settle for good enough, apply today!

The Associate Director is responsible for managing Precima's overall deliverables and client teams related to merchandising services for long-term retail clients including category management, pricing, promotions and assortment and supporting collaborative retail and vendor programs.

Responsibilities

  • Developing long-term (3-5 year) and annual merchandising strategic plans and deliverables for clients including developing a phased road-map of key activities, deliverables
  • Manage Precima's merchandising client-services team (4 FTEs) toward achievement of  strategic and financial plans and Precima's deliverables as part of client engagements that meet and/or exceed expectations on quality/time to ensure client satisfaction, retention and growth.  
  • Act as the primary client services lead for Precima with client merchandising stakeholders to establish and manage deliverables including the following:  Chief Merchandising Officer, SVP Merchandising, Category VPs and Directors and Category Management, Pricing, Promotion and Assortment Teams
  • Leads delivery of Precima's strategic planning, recommendations and insights/tactics through presentation of analysis to clients via written/verbal presentations, analysis and Precima's reporting and insight tool
  • Lead implementation and execution of Precima's recommendations within client merchandising teams through training, communication, strategic and consulting support, analysis - aligned to rigorous change management best practices variables to be provided to clients including category management, pricing, promotion and assortment
  • Support Precima merchandising services product/service development through staying on top of industry trends and best practices, new tools/technologies and analytics and to continuously enhance Precima's competitive market position and reflecting client needs and insights
  • Support Precima thought-leadership through internal learning/knowledge-sharing and development as well as via industry networking, case study development and publishing (white-papers/articles) as well as speaking at industry events.
  • Primary responsibility for securing client participation through sale of Precima products and services for client including sale of reporting suite, ad hoc and strategic analytics and targeted marketing initiatives
  • Jointly responsible to manage Precima retail analytics team resources against delivery of products and services and to manage overall P&L for client.  Primary accountability for management of recruiting and resource planning for client service team

About you

You’re an analytical problem-solver and people leader who excels at partnering with clients to drive success. You’re an expert at taking data-driven insights and creating merchandising strategies.  You thrive in a professional services environment where you work hand in hand with clients to drive change and value from analytics.  A deep understanding of retail and merchandising help you speak your client’s language and to drive actionable insights that are accepted and implemented. As an expert on customer analytics and insights, you can lead your client and your team to a deeper understanding of how to best serve customer needs. As a people manager and leader, you instill passion and excellence in your teams by building and maintaining a culture of inclusion, support and collaboration.

    Qualifications

    • Minimum of  5-7 years of directly related work experience in retail merchandising strategy, strategy development, execution and management - preferably with experience across category management, pricing, promotion and assortment - and ideally experience with leveraging loyalty and customer data in a retail setting. 
    • Preference for candidates with direct experience in developing multi-year merchandising strategy/plans and implementing pricing, promotion and assortment strategies and tactics via insights and tools.
    • Expertise in managing senior level client engagements and consulting/client services is required - preferably at executive levels and required at leadership levels.
    • Direct knowledge and experience in retail/loyalty marketing - with experience in leveraging customer loyalty and transactional data to target offers and content to customers - ideally within retail and/or CPG preferred
    • Highly skilled in partnership and collaboration with other 3rd parties toward joint delivery and complementary capabilities with seamless integration/execution
    • Strength and proven ability to develop and manage teams toward delivery
    • Conceptual understanding of, and experience with, customer-centric analytics including multi-dimensional segmentation within retail, and merchandising analytics including price elasticity modelling, assortment and demand transfer, category management, promotional measurement
    • Experience in broader retail strategy and analytics is a strong asset and marketing expertise is a strong asset.
    • C-level Management exposure and servicing (interaction with retail customers - having worked directly with retailers in one or more of the following roles:  Brand Manager, Shopper Insights Manager, Manager Consumer Insights, Business Development Manager, Customer/Category Manager; OR extensive experience in a consulting/services role to retailers on the analytics or category management side 
    • Direct experience in leveraging consumer data and insights in support of client objectives - ideally with experience in leveraging retailer transaction data combined with brand/consumer data
    • Experience in collaboration between retailer and manufacturer and how to align objectives in either marketing/CRM or merchandising/category management
    • Proven logical/analytical skills and creativity in addressing business issues with innovative solutions

    Additional Information

    NOTE: While our associates are currently working remotely, once we are back to an in office work environment, this position will have an onsite presence approximately 3 days a week at our Client in the Greater Boston area.

     

    All your information will be kept confidential according to EEO guidelines.

    About NielsenIQ 

    NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

    NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

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