Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to more than 25+ million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. 

Nexthink helps IT teams delight people at work. Behind that promise sits a platform that takes in trillions of events a day from more than 15 million devices, and the Cloud Infrastructure group is the reason the whole thing stays up. All 50+ of our product engineering teams build on the foundations we run. The company has grown from on-prem to cloud and is now bringing more intelligence into the platform, so there is plenty of genuinely interesting work to do on the layer underneath it all.

About the team

The Data Infrastructure team looks after the data backbone: how those events are taken in, processed, stored, and served, and everything that keeps them reliable, fast, and affordable to run. When a piece of data infrastructure becomes important enough that several teams depend on it, looking after it properly becomes our job.

Today that estate covers Kafka (Amazon MSK), ClickHouse (on Amazon EKS), Amazon Aurora, and MongoDB (Atlas) across several AWS regions. We are now adding search, vector, and in-memory stores (OpenSearch, Redis, ElastiCache) to support new product work. You would join a small group of experienced engineers who own their areas from the first design through to running them in production. We like DevOps and CI/CD, we automate the things worth automating, and above all we care about doing the work well.

Why this role matters

Almost everything our customers rely on sits on top of this layer. When a product team promises customers high availability for what they have built, that promise only holds if the Kafka, the databases, and the streaming underneath hold too. Your work allows Nexthink to move quickly and trust the ground they are standing on.

What you will do

• Design and improve our data infrastructure alongside the Architecture, Product Engineering, and Security teams, following cloud-native good practice.
• Build the tooling and automation that provisions and scales it, with a real focus on resilience and elasticity, and make it self-service (Crossplane) so product teams can build on it with confidence.
• Bring in and run new kinds of data store (search, vector, in-memory and caching) to the same standard as everything else we look after.
• Spend time with the product and feature teams, understand what they actually need, and bring that back to shape the platform.
• Plan for the bad days: disaster recovery and cross-region replication, with clear RPO and RTO targets.
• Keep an eye on availability, performance, and observability (Datadog) so you spot trouble before it turns into an incident.
• Handle incidents from start to finish: spot them, work out what happened, fix them to SLA, and write the post-mortem. You will share the on-call rotation with the rest of the team.

How we work

A few things that are true about this team and, we think, make it a good place to build:

• It is a small team with real ownership. You look after your own areas and make the call on what is best for the platform, rather than working through a queue of tickets someone else has written.
• We do not work in a silo. We spend a lot of time with the teams who build on us, including a good deal of design work together, so the platform grows around what people genuinely need.
• The scale keeps it interesting. We run across several regions on modern AWS tooling, which is a good deal more involved, and more rewarding, than a single-region setup.
• We are improving something that already works. The platform is live and doing its job. Our task is to take it from good to really good, so the problems are about pushing things further rather than wiring up the basics.
• Like everyone here we use AI tools day to day, and we are slowly moving the more repetitive operational work onto automation. We do it carefully, because infrastructure is not somewhere to be careless.

What you will bring

The essentials

• A solid cloud infrastructure background and good software-engineering habits, usually around 5+ years as a Software, DevOps, Platform, or Site Reliability Engineer. A Computer Science degree or the equivalent in real experience.
• Hands-on AWS across several regions, with infrastructure as code (Terraform or OpenTofu) and pipelines (GitHub Actions, GitOps / Flux). Our platform runs entirely on AWS.
• Kubernetes and Amazon EKS on Linux with containers (Docker): running, upgrading, and patching workloads in production.
• Confidence in Go and/or Python.
• Clear thinking and good communication, and the organisation to keep several things moving at once, all in English.

Nice to have

• Experience running distributed and streaming systems, especially Apache Kafka (AWS MSK).
• Running database clusters (Amazon Aurora, ClickHouse, MongoDB and the like): configuration, backup and restore, and day-to-day production operations, including operators for data systems on EKS.
• Building self-service internal developer platforms, ideally with Crossplane or something similar.
• Familiarity with search or vector databases (OpenSearch, Elasticsearch) and in-memory or caching stores (Redis, Amazon ElastiCache).
• Some exposure to disaster recovery and cross-region replication (RPO / RTO).

Curious what we build on?

Have a look at how Nexthink scales to trillions of events per day with Amazon MSK, powers real-time alerts with Amazon Managed Service for Apache Flink, and builds enterprise AI agents with fine-tuned LLMs on Amazon SageMaker.

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1200 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

 If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! 

Check what we offer:

• 💼 Permanent Contract and a competitive compensation package.
• 📍 Amazing centrally located offices near the Bernabeu Stadium.
• 🩺 Private Health Insurance (Sanitas) and daily meal vouchers of 11 EUR will be entirely covered by us.
• 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.
•  🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 23 days of holidays we offer) plus 3 company-paid volunteer days.
• 🤸 Up to 25 EUR per month for a gym subscription.
• 🛴 Flexible compensation plan for childcare & public transportation.
• 🧑‍🏫 Reimbursement of up to 50% of the cost of English & Spanish classes.
• 🍉 Fresh fruit, cookies, soft drinks and protein shakes at the offie.
• 🍕 Regular company and team events like Pizza talks, Team Building activities, Christmas parties, hosting Meetups at the office and more!
• 📣  Bonuses for referring successful hires after three months of continuous employment.
• 🚚 We offer a relocation package to people who are coming from another country.

Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.

The base salary for this role is €65,000 – €80,000 gross per year, with a total on-target earnings (OTE) range of €71,500 – €88,000, including an annual performance bonus. You'll also be part of our broader total rewards package — including benefits tailored to where you live and how you work best.

We set our pay ranges using objective criteria: the scope and level of the role, the skills it takes to do it well, and the relevant market data. Ranges are reviewed every year to remain competitive and fair. We're transparent about this because we think you deserve to know what you're working towards from day one.  In accordance with the EU Pay Transparency Directive (2023/970), we publish salary ranges on every Nexthink role. We won't ask what you currently earn or your previous salary. What matters to us is what this role is worth and whether it works for you. Nexthinkers come from all kinds of backgrounds, and that's what makes us stronger. We welcome applications from everyone.