NextGen Protection Companies, Inc. is currently hiring for the position of Contract Administrator to join our growing team.

NextGen specializes in fire alarm/fire sprinkler installation, service, and inspections as well as other low-voltage services including security alarms, camera systems and access control.

We are looking for an organized and proactive Assistant Commercial Service Manager to join our team. In this role, you will assist in managing the administrative team responsible for scheduling commercial service technicians, ensuring efficient operations and excellent customer service for both internal and external clients.

Key Responsibilities:

• Assist in managing the administrative staff in charge of scheduling commercial service technicians.
• Coordinate schedules and ensure timely and efficient service delivery.
• Provide exceptional customer service to both external customers and internal team members.
• Resolve scheduling conflicts and communicate changes effectively.
• Maintain accurate records of service requests, schedules, and customer interactions.
• Support the Commercial Service Manager in daily operations and special projects.
• Collaborate with other departments to improve service delivery and customer satisfaction.

• Previous experience in a scheduling, administrative, or customer service role, preferably within the service industry.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Ability to work well under pressure and handle multiple tasks.
• Proficiency in scheduling software and Microsoft Office Suite.
• A customer-focused mindset with a problem-solving attitude.

Benefits

• Competitive salary and benefits package $30hr.-32hr Range
• Opportunity for professional growth and development.
• A dynamic and supportive work environment.