Bilingual Front Desk Receptionist

  • 579 Courtlandt Avenue, Bronx, NY, United States
  • Full-time

Company Description

New York Psychotherapy and Counseling Center (NYPCC) is a leading non-profit organization in New York that has been caring for the community for over 40 years. We are founded on the belief that everyone, no matter age, race or socioeconomic status, is entitled to the best possible mental health treatment. 

With six treatment facilities within Brooklyn, Queens, and the Bronx, we assist children, families, and individuals with behavioral and emotional challenges in becoming more productive, independent members of society.

Why Work at NYPCC:

  • We Pay Down Your Student Loans!
  • Loan Forgiveness
  • License Not Required (Supervision is provided by our Licensed Clinicians; Your hours will count toward licensure)
  • Sign-On Bonus
  • Productivity Bonus
  • Medical, Dental, and Vision Insurance is Paid for by NYPCC 100%
  • Paid Time Off and Company Paid Holidays
  • Annual Rate Increases
  • 403B Retirement Plan
  • Continuing Education Opportunities Available
  • Professional Development through NYPCC Academy
  • Amazing Workplace Culture

Job Description

  • General office responsibilities (answer phones/take messages, scan, fax and copy, etc.)
  • Schedule appointments
  • Greet/direct clients and visitors upon arrival
  • Check clients in and out on electronic health record system
  • File documents in patient charts
  • Coordinate drop-offs and pickups of transportation services
  • Provide support to the clinical team and chart maintenance
  • Maintain confidentiality and comply with HIPPA regulations
  • Perform other related duties as assigned by the Office Manager and Program Administrator


  • Must be Bilingual in English and Spanish
  • High School Diploma or equivalent is required
  • 1 to 2 years of Reception experience in a fast paced office, preferably in medical or community mental health office, is required
  • Must be proficient in MS Office (Outlook, Word, and Excel)
  • Must have the ability to learn new software
  • Possesses the personality and demeanor to work with difficult clients
  • Must be detail-oriented and have the ability to multi-task
  • Must be a team player
  • Thrives under pressure in an outpatient client environment

Additional Information

  • The ideal candidate for this position possesses a personal presence characterized by a sense of honesty, integrity, and care with the ability to inspire and motivate others to promote the mission, vision, goals, and values NYPCC
  • Has the ability to self-care and cope with mental and emotional stress related to the position, function independently, have flexibility, consistency, and professionalism
  • Can develop and sustain safe, positive, and productive work habits and demonstrate compliance with NYPCC policies and procedures

NYPCC is a fast-paced, energetic, dynamic environment that employs people with a passion for our mission.

NYPCC is an Equal Opportunity Employer