Come join our team and become part of what the Boston Globe has recognized as one of the Top 100 Women-Led Businesses in Massachusetts 2018, 2019, 2020 & 2021! 

Saving lives through organ and tissue donation is the mission uniting our employees and drives the work we do. 

New England Donor Services (NEDS) coordinates organ and tissue donation in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, the eastern counties of Vermont and Bermuda. Responsible for one of the largest of the 57 Organ Procurement Organizations (OPOs) that make up the nation’s donation system, NEDS works with about 200 hospitals and serves 14 million people in our region, screening nearly 50,000 potential donor referrals annually. With approximately $90M in operating revenues, NEDS employs 250 clinical and non-clinical staff members throughout New England.

Our vision is to be a leader in the development and implementation of strategies to increase the life-saving and life-enhancing gifts of organ and tissue donation through effective relationships with our clinical partners, donor families and the communities we serve.

This is a fully remote position. Preference will be given to candidates that live in one of our established states: MA, ME, CT, RI, NH, NJ, NY, VA, FL, SC, GA. 

The Referral Resource Coordinator (RRC) manages referral and case activity to ensure follow-up and/or response on site to hospitals occur in a manner that meets NEDS’ mission and best serves donor families. This position participates in a remote work capacity and schedule that provides oversight of new and open referrals and dispatching of staff 24-hours a day, 365 days a year.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to work a remote 24-hour on call shift, 10 shifts per month.
• Ability to communicate effectively and provide good customer service when collaborating with both NEDS team members and hospital partners.
• Basic understanding of pathophysiology and hemodynamics.
• Ability to read, analyze and interpret medical records to assess donor suitability and type of response necessary (i.e. lab values, diagnoses, medical history)
• Ability to respond to changing needs; prioritize effectively, and to communicate effectively and constructively during times of stress.
• Excellent organizational skills and ability to multi-task cases.
• Adherence to standards of practice.
• Proficiency in Word, Excel, Outlook and the ability to learn NEDS’ internal systems (e.g. True North) and hospital EMRs

EDUCATION AND EXPERIENCE:

• Bachelor’s degree preferred;  three to five years’ experience in a related field
• Critical care experience and/or training to include EMT, paramedic and/or related experience

HIRING ALERT: NEDS is actively taking precautions to protect our community, staff and partners during this time of medical emergency due to COVID-19. In order to be employed at NEDS, you must be vaccinated and boosted for COVID-19.

When you join New England Donor Services you can expect competitive salaries and a great benefit package. Benefits include a generous Paid Time-off program, BCBS Health Insurance, BCBS Dental Insurance, 2x Annual Salary Life Insurance, Pet Insurance, Flexible Spending Account, Short-term Disability Coverage, Long-term Disability Coverage, 403b Retirement Contribution, Tuition Reimbursement, Employee Assistance Program and Discounts through Working Advantage.

New England Donor Services is an equal opportunity employer and encourages diverse candidates to apply to meet the needs of the multicultural and multilingual communities we serve.

www.neds.org