Family Services Coordinator

  • Full-time

Company Description

Come join our team and become part of what the Boston Globe has recognized as one of the Top 100 Women-Led Businesses in Massachusetts 2018, 2019, 2020 & 2021! 

Saving lives through organ and tissue donation is the mission uniting our employees and drives the work we do. 

New England Donor Services (NEDS) coordinates organ and tissue donation in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, the eastern counties of Vermont and Bermuda. Responsible for one of the largest of the 57 Organ Procurement Organizations (OPOs) that make up the nation’s donation system, NEDS works with about 200 hospitals and serves 14 million people in our region, screening nearly 50,000 potential donor referrals annually. With approximately $90M in operating revenues, NEDS employs 250 clinical and non-clinical staff members throughout New England.

Our vision is to be a leader in the development and implementation of strategies to increase the life-saving and life-enhancing gifts of organ and tissue donation through effective relationships with our clinical partners, donor families and the communities we serve.

Job Description

Are you a compassionate individual that enjoys meaningful work, being part of a team, working through challenges and making a positive difference in people’s lives? If so, we want to connect with you!

As a FAMILY SERVICES COORDINATOR you will provide support and guidance to family members of trauma patients and discuss end-of-life decision options, including organ and tissue donation. This individual will work in close collaboration with hospital and other NEDS staff to determine best time to discuss the opportunity for donation with families and work with them to obtain consent for donation. You will also work within hospitals to increase physician and other hospital personnel openness and responsiveness to potential organ and tissue donation cases by developing effective relationships with key physicians and other  hospital staff.

The schedule for this position is 12 on-call shifts per month. Shifts begin at 0600 and end at 2400 (18 hour shifts). In some instances, the Coordinator may be required to remain on site past 2400 depending on case dynamics and clinical activity. 

Please note: Will be required to travel a significant amount throughout New England. Mileage and other reimbursements available.


•Experience in crisis intervention, assessment and counseling required.

•Background in mental health, bereavement counseling, pastoral counseling or social work and previous hospital experience strongly preferred.

•Experience in hospice care, bereavement counseling, pastoral counseling and social work preferred.

•Previous hospital experience preferred.

•An ability to work compassionately and professionally with families in crisis, and to advocate for donation and transplantation.

•An ability to develop effective professional relationships, possesses superior communication skills, and demonstrates the ability to quickly understand the culture of an organization and work effectively within it.

•Must have a valid state drivers' license

•Ideal candidate lives in CT or in RI.


•Bachelor’s Degree in Social Work, Health Sciences or related field required. Master's degree highly preferred.

Additional Information

HIRING ALERT: NEDS is actively taking precautions to protect our community, staff and partners during this time of medical emergency due to COVID-19. In order to be employed at NEDS, you must be vaccinated and boosted for COVID-19. 

When you join New England Donor Services, you can expect competitive salaries and a great benefit package. Benefits include BCBS Health Insurance, BCBS Dental Insurance, Vision Insurance,1x Annual Salary Life Insurance, Pet Insurance, Flexible Spending Account, Short-term Disability Coverage, Long-term Disability Coverage, Long-term Care Coverage, 403b Retirement Contribution, Tuition Reimbursement, Employee Assistance Program, Discounts through Working Advantage and a generous Paid Time-off Program.

New England Donor Services is an equal opportunity employer and encourages diverse candidates to apply to meet the needs of the multicultural and multilingual communities we serve.